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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

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      How do I prevent a public comment notification if an agent is replying to the thread from outside zendesk (Outlook/Gmail/etc)
      In our organization, sometimes the CC'ed users (mostlly our internal team members who are not on zendesk) try to create ...

      Publication le 13 nov. 2024 · karankuwarbidxb

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      Autocorrect suddenly no longer working in Admin Ticket Reply area?
      Suddenly, keyboard shortcuts / autocorrect aren't working in the Zendesk ticket reply area in the admin in Safari.  Is ...

      Publication le 10 févr. 2023 · mws

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      Changing Ticket Schedules Automatically
      We have an automation that sets tickets created on Saturday and Sunday to a Weekend Schedule.   I'm trying to figure out...

      Publication le 06 nov. 2024 · Zach Ihle

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      Remove numbers next to Shared and Personal
      Avec réponse
      How can we remove the numbers next to the views Shared and Personal?

      Publication le 15 oct. 2024 · Michiel De Pauw

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      How to manage wrong email addresses of customers?
      Avec réponse
      same issue as this post  :    incorrect email addresses used in correspondence creates a ‘contact’ for the incorrect rec...

      Publication le 11 oct. 2024 · Shyanne Lawrence

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      Side conversations disappearing after creation
      Avec réponse
      Afternoon, A few of my agents have been commenting that on occasion, a side conversation that they have created vanishe...

      Publication le 08 mars 2024 · Carson Hess

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      Ticket Creation Issues
      Avec réponse
      Howdy all!    I am trying to add the {{ticket.title}} in the Subject line of the automated Notify by email > Ticket Requ...

      Publication le 18 oct. 2024 · Geoff Ludwig

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      Dissuade users from sending in multiple tickets
      Avec réponse
      We're currently trying to decrease our one-touch ticket rate and a large number of our tickets are merging duplicate tic...

      Publication le 13 mai 2022 · Wattpad Help

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      Removing "Null" as an Option from Required Ticket Fields for End-Users
      Avec réponse
      We have several ticket forms available to meet the needs of our business, and these same forms are available on our Help...

      Publication le 22 déc. 2021 · Tino R.

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      How to manage wrong email addresses of customers?
      Avec réponse
      Hello, We have a global Operations team based out of multiple countries and at times during an email conversation the t...

      Publication le 11 août 2023 · karankuwarbidxb

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