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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.


Hi everyone, Not sure if this is the right place to share this "bug" or if it has already been shared, but I couldn't f...

Publication le 06 mars 2024 · Daniel Silva

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Hello, When I create a public reply to a new ticket in Zendesk Support, an 11-character alphanumeric text string, with ...

Publication le 23 mars 2023 · Kevin Zhou

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Dear Zendesk Product Team,   We would like to share our suggestions for enhancing the customizable Dashboard for Agents....

Publication le 17 oct. 2024 · Zhansaya Adyrbek

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Hello,  we are using a dropdown field for a list of all of our customers and the list grew to over 200. Is it possible ...

Publication le 18 mai 2023 · Viktor Hristovski

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Our instance is setup to receive support requests from account managers about issues their customers are having. So, mul...

Publication le 12 août 2022 · Emily Angel

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Hi All.  I am having some trouble excluding an email address from receiving an auto-responder email. I have included so...

Publication le 03 mars 2022 · Haley W.

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Hello everyone, I'm new on Zendesk and I want to "format" the description shown to end users. This is what I have : ...

Publication le 09 oct. 2020 · Loic Bouvet

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Currently, if someone sends a support request to our email address, anyone they've cc'd on the request automatically rec...

Publication le 04 oct. 2023 · Amanda Hickman

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Is there a way to generate a recurring ticket on a set scheduled and frequency? In HelpDesk - SolarWinds it is called Ta...

Publication le 24 avr. 2024 · Rory Brown

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Hello ,   I am unable to reply to tickets sent via e-mail and these tickets come directly closed. Is it possible to get ...

Publication le 16 janv. 2025 · A.A.K.

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