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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.


Can you please show me how to export to excel a list of all of my tickets with their corresponding comments?

Publication le 18 avr. 2024 · Jennifer Remler

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Ideally, we would like the ability to add some custom CSS to the agent so that the background of a ticket row in a parti...

Publication le 28 mars 2019 · Alex Thorwaldson

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Hello everyone! Hoping someone has a solution or lend some insight. I have frequently come across an issue where a user ...

Publication le 29 nov. 2024 · Noelle Cheng

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Dear Community,   I have a problem in that I sometimes accidentally click on Macros, which changes the ticket structure ...

Publication le 21 nov. 2024 · Annika Werner

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Hi...Am having a challenge in removing my earlier email id in Zendesk Sell. I would like all my emails to go to my new o...

Publication le 28 nov. 2024 · Partha Iyengar

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Views - Folders
Avec réponse
Hi, I'm just wondering can I organise my ticket views within folders, or group them together if you like? When I click...

Publication le 11 août 2015 · Jamie Gregory

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I would like to know why internal notes are being used, can you share some real-life scenarios in which internal notes w...

Publication le 06 déc. 2023 · MJ MJ

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Hi, Zendesk failed to authenticate my email forwarding credentials from the Shopify domain. I input the correct DNS Sett...

Publication le 29 janv. 2024 · Patrick Argao

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We are often getting replies to tickets that are completely unrelated to the original request. This makes managing the o...

Publication le 30 mars 2021 · Ari Harrison

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Hello, I want to share my issue with you: I have created some views, and when I load the views page, each view's name i...

Publication le 22 juin 2023 · DOMINGO GONZALEZ

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