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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

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      CCing non registered users/unverified email
      Avec réponse
      Hi ! We have set up a restricted access to our Zendesk instance with some domains listed in the allow list and all othe...

      Publication le 12 févr. 2021 · Anaïs France

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      Send in bulk email to Zendesk Support/Zendesk sandbox
      Avec réponse
      I need to create virtual email data for training purpose in Zendesk Support/sandbox (~1k email). I tried using script to...

      Publication le 03 mars 2021 · CS Agent

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      Customer's response to support ticket shows up as phishing email to her cc'd recipients
      Avec réponse
      When my customer responds to an existing ticket, it shows her name as the person replying mismatched with our support em...

      Publication le 22 févr. 2021 · Janice Darlington

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      Instead of Support Form, change to mailto
      Avec réponse
      Currently, our organization has a support web form which has the user input their own email to submit a request.  We'd ...

      Publication le 25 févr. 2021 · Kristen Malecki

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      Merge IF same email
      Avec réponse
      Hello,  My client email use again before we get the time to reply.  I want to take all my 10000 emails and automatical...

      Publication le 15 févr. 2021 · Janny Support

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      Try to use Excel in a side conversation
      Avec réponse
      I have a question regarding side conversations, maybe you can help us with our problem. I couldn't find any post about o...

      Publication le 11 févr. 2021 · Ewout Liebeek

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      How to count emails by alias
      Avec réponse
      I have zenddesk on support@company.com but I want emails on sent to the alias guest@company.com to forward to zend desk....

      Publication le 01 mars 2021 · Scott Weiner

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      Notifications when mentioned / following without E-Mail
      Avec réponse
      Hello, i hope maybe someone else already found a Solution for this. We are new with Zendesk and we want to implement it...

      Publication le 10 févr. 2021 · Jennifer Bienert

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      Zendesk Ticket Deletes Response Before Finished with Response
      Avec réponse
      When responding to a client, if we copy and paste a picture or link into the ticket, click back up towards the top of ou...

      Publication le 19 févr. 2021 · Elaina McClure

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      unable to receive email notification from time to time
      Avec réponse
      Hi Support,  When I created a ticket and others reply, sometimes I'll receive email notification and sometimes not, how...

      Publication le 19 janv. 2021 · Lai Ching Lo

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