Q&A - Tickets and email
Nouvelle publicationAsk your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.
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Auto populate Ticket Field from User field0 votes 0 commentaires
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Prevent tickets from being solved when a side conversation is open1 vote 0 commentaires
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How to make followup ticket for closed ticket0 votes 1 commentaire
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JIRA Server to JIRA Cloud Migration0 votes 0 commentaires
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Seeing webWidget error even after migrating from classic 'webWidget' to 'messenger'0 votes 0 commentaires
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Prevent Ticket Creation Without Voicemail or Transcription0 votes 1 commentaire
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Trigger to add macro or internal note to new tickets0 votes 2 commentaires
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Side conversations disappearing after creation0 votes 1 commentaire
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Side Conversation Replies from Customer Not Threading; Creating new Ticket0 votes 1 commentaire
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Create a view showing all tickets where I have added a note to it in the last 48 hours1 vote 4 commentaires
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How to better automate ticket solving during an uptick in tickets created by customers0 votes 1 commentaire
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Email HTML Template not working0 votes 1 commentaire
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Zendesk vs Outlook Reactions0 votes 1 commentaire
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Round-robin assignment is not available0 votes 3 commentaires
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Is there a way to filter a dropdown on a form2 votes 3 commentaires
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Solved Tickets Receipants0 votes 1 commentaire
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Automate Ticket based on customer update Répondu1 vote 7 commentaires
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Email deliverability, specifically sending to a Google Workspace email0 votes 1 commentaire
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Bug when refreshing the search page0 votes 1 commentaire
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Problem with Knowledge capture pop-up0 votes 1 commentaire
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Agrupación de contactos por proveedor0 votes 0 commentaires
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How to remove the "External" from the subject Répondu0 votes 8 commentaires
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Setting to stop internal notes from appearing on outgoing client emails0 votes 1 commentaire
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Email : Did this resolve your issue? Répondu0 votes 1 commentaire
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Lots of Spam emails today. Can not find how to solve this. Répondu0 votes 2 commentaires
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Limit access to other agent's tickets Répondu0 votes 2 commentaires
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Trigger when someone clicks submit? Répondu0 votes 1 commentaire
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I'm not seeing attachments option anywhere in admin center Répondu0 votes 1 commentaire
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Trigger an action based on ticket creation date Répondu1 vote 7 commentaires