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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

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      Prevent Ticket Update from Closing the Tab
      Avec réponse
      A while ago there was a change to Zendesk that made it so that whenever you click to set a ticket as open, pending, solv...

      Publication le 29 janv. 2019 · JacobN

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      Reactions update tickets
      Hi - we have noticed that when a user “reacts” to an email notification it updates the ticket. This adds an unnecessary ...

      Publication le 19 mars 2025 · Judy Correia

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      How to detect multiple contacts from customers
      Does anyone have an interesting way to detect multiple tickets from a customer in Triggers? I am looking to satisfy a re...

      Publication le 19 févr. 2025 · Michael

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      How do I alter column widths please?
      Avec réponse
      Hi How do I change the column widths p...

      Publication le 11 janv. 2020 · Paul Wooster

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      Help with search syntax : OR
      Avec réponse
      Hi, I am trying to do an OR search in zendesk and cannot seem to get full list of tickets. I need to search for a numeri...

      Publication le 30 janv. 2024 · Daniela Ragonese

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      Merging "Customer" entities in Zendesk.
      Hi! I'm a new guy at Zendesk and I have the following task (longread): GIVEN: - There is a business (na...

      Publication le 10 mars 2025 · Dmitrii Kuzin

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      Updating / combining tickets from external alert emails ?
      Hello, I've seen this subject mentioned and we've tried a number of times to figure this out with no luck so far, so hop...

      Publication le 07 mars 2025 · Will

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      Ticket Attachments - Ability to Set Maximum File Limit per Form
      Hello, We are cutting over from Freshdesk to Zendesk next Tuesday morning (3/11) and our compliance team asked me if end...

      Publication le 06 mars 2025 · Jayci Minjare

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      Are there Rate Limits on ticket endpoints other than account ids?
      I am running an api that makes calls to zendesk on behalf of my customers. They give us their account ids and that's wha...

      Publication le 04 mars 2025 · Travis Spangle

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      Omnichannel routing for L1 and L2
      I have approximately 200 categories of tickets (there are conditions on conditions on conditions in my form!) which can ...

      Publication le 04 mars 2025 · Dean Paquola

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