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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

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      Out of Office Notification
      Avec réponse
      Good afternoon,  We're facing an issue that out of office notifications are not being received into Zendesk. The probl...

      Publication le 09 août 2021 · Sunita Ramdien

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      Forwarding emails sent to individual techs to open a ticket
      Avec réponse
      Hello, We are new to Zendesk and trying to get fully up and running. Many of our techs are contacted through their work...

      Publication le 27 août 2021 · TBD

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      Customer email auto-relply problem. Duplicate tickets and go in a loop.
      Avec réponse
      I have some clients who have a vacation message on the email as an autoresponder. When they open a ticket it is duplicat...

      Publication le 30 août 2021 · Loris Modena

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      CC'ed addresses added by end-user do not receive agent reply
      Avec réponse
      An end user wrote into me, which created a ticket. They added CC'ed email addresses on their message. When I reply, the...

      Publication le 24 août 2021 · Joey Pilot

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      Multiple ticket created when support adress in CC
      Avec réponse
      Hello,As it should be, when my suppport address is in CC of a mail, a ticket is created.But when an other person that wa...

      Publication le 10 août 2021 · Renaud Croix

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      Manually assigned tickets do not get assigned
      Avec réponse
      Hi! Second day of Zendesk here.I have looked for answers but could not find anything similar.   When I see a new tick...

      Publication le 06 août 2021 · Nico V

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      Removing Sub-Address from Email Replyto
      Avec réponse
      Customer's keep contacting us using the support email support+id123@example.com rather than our actual support email (su...

      Publication le 06 août 2021 · Hayden Fithyan

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      How to setup Notification Emails based on Time of Day?
      Avec réponse
      We work 24/7 and each agent has a specific roster. Can I setup notification emails (for new tickets & replies to ticket...

      Publication le 09 août 2021 · vaibhav

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      Custom Dropdown List Field Modifications
      Avec réponse
      We are currently using a custom dropdown list for Primary, Secondary and Tertiary Root Causes on incidents. My question...

      Publication le 17 août 2021 · john alfonso

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      Email attachments inside trigger data
      Hi, We sending customer emails via trigger's placeholder like {{ticket.description}}at the moment of ticket creati...

      Publication le 06 sept. 2021 · Kirill Vakhrin

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