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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.


I am looking for a way to send a notification to specific agents when an organization's open ticket count exceeds a cert...

Publication le 09 mai 2024 · bill cicchetti

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Hello, We have given our customers a standard subject line that they can use to raise tickets. Something like this: Boo...

Publication le 01 nov. 2023 · karankuwarbidxb

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Hi! We have many CSM's who will internally place a note on a ticket between a CX Agent and a client - and if the ticket...

Publication le 14 juil. 2023 · Alex Coburn Davis (he/him)

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Bonjour,   Dans mon formulaire j'ai un champ de type liste déroulante avec plusieurs choix et je voudrais qu'un avertiss...

Publication le 19 févr. 2025 · Catherine CHAPLAIN

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As an admin, I would like to require fields when agents are submitting tickets that match when an end user submits the s...

Publication le 25 févr. 2025 · mfg

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Hi, I am trying to solve an issue and I am not sure where to start. We sometimes have organizations that require specia...

Publication le 16 févr. 2022 · Claus Meisel

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Does anyone have an interesting way to detect multiple tickets from a customer in Triggers?   I am looking to satisfy a ...

Publication le 19 févr. 2025 · Michael

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Hi there,    I have a challenge out there for anyone who is savvy with Webhooks and Liquid Markup. We'd like to have a w...

Publication le 12 févr. 2025 · Rich Herbert

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I am not able to copy a bill from prior month to current month, make changes and save the changes

Publication le 05 févr. 2025 · joyce baxley

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Currently doing flow charts to re-do all of our company forms for Zendesk. One form is for product support.   In some ca...

Publication le 06 févr. 2025 · Zach Gilbert

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