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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

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      JSON export file not matching documentation, unable to fix
      We're trying to parse the Zendesk JSON ticket export file that we downloaded from the admin center.  The documentation a...

      Publication le 29 déc. 2024 · Ryan Ozimek

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      Organizing groups per brand
      Hi,  Our company has three distinct financial groups, each aligned with a specific business vertical. I am looking for a...

      Publication le 09 oct. 2024 · Bruno Gabriel

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      Trigger - Notifying assignee as main recipient and followers as CC for the email
      Hello   I want to add a notify action to a trigger. On the new ticket, I want to send an mail to the assignee as main re...

      Publication le 30 déc. 2024 · Ido Shabi

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      Way to organize Problem/Incident ticket data?
      Has anyone found a good way to organize these tickets that are linked together? The way we operate is for every product ...

      Publication le 11 juil. 2024 · Jake Warren

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      Opening authenticated image via API
      Our Zendesk application connected to Twitter and sometimes our customer send image via Twitter DM. In Zendesk the image ...

      Publication le 23 juil. 2024 · Rangga Putra Pertama

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      Is it possible to pass the organization name into a custom field of the ticket?
      Avec réponse
      In order to then map it with another tool, I would like to have the organisation name of the requester as a custom field...

      Publication le 04 oct. 2023 · Cláudia Araújo

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      Looking for a way to track high-priority tickets visually in the ZD support agent
      Avec réponse
      Ideally, we would like the ability to add some custom CSS to the agent so that the background of a ticket row in a parti...

      Publication le 28 mars 2019 · Alex Thorwaldson

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      Existing ticket forwarded by user to another Support address in Zendesk
      Hello everyone! Hoping someone has a solution or lend some insight. I have frequently come across an issue where a user ...

      Publication le 29 nov. 2024 · Noelle Cheng

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      How can I reverse a executed Makro?
      Dear Community,   I have a problem in that I sometimes accidentally click on Macros, which changes the ticket structure ...

      Publication le 21 nov. 2024 · Annika Werner

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      Views - Folders
      Avec réponse
      Hi, I'm just wondering can I organise my ticket views within folders, or group them together if you like? When I click...

      Publication le 11 août 2015 · Jamie Gregory

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