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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

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      Setting up drop down list dependency
      Avec réponse
      I have a "Reason" field with 5 choices.I have a "Sub-Reason details" field with 15 choices.When I select the "Reason" fi...

      Publication le 07 juin 2021 · John Mike

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      Auto Generate ticket via email
      Avec réponse
      Hey All, Currently trying to find a rule which basically allows someone to send an email to a specific email address wh...

      Publication le 07 juin 2021 · Andrew

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      Do not send automatic ticket creation response to specific external users
      Avec réponse
      I have some external customers that do not wish to receive the automatic triggered email acknowledging receipt of their ...

      Publication le 10 juin 2021 · Phil Dyer

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      Change Alias and need to set up Bounce back email to the requester
      Avec réponse
      Hello Everybody, Currently we're using Alias A (abc@yourdomain.zendesk.com) and wanted to replace it with Alias B (xyz@...

      Publication le 28 mai 2021 · Kuldeep Patidar

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      How to create a ticket with a web form using customer email and name?
      Avec réponse
      Hello, I have an instance that I am trying to set up so that it can receive tickets via a web form on a website. The we...

      Publication le 20 mai 2021 · Justin Francisco - UpWork

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      Ticket being placed in the wrong queue
      Avec réponse
      I'm curious what options I have for the following issue: We have a user that is emailing into our system using two emai...

      Publication le 21 mai 2021 · Corey Wahler

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      Autofill requestor name
      Avec réponse
      Hi, The business asks us to have the requestor name auto-filled i the form with the logged user name .  Does someone h...

      Publication le 18 mai 2021 · Olivier BRUYLANDT

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      How to change support and info email addresses from OURCOMPANY.zendesk.com to OURCOMPANY.org?
      Avec réponse
      How do we change the default incoming email domain from OURCOMPANY.zendesk.com to OURCOMPANY.org?  

      Publication le 12 mai 2021 · Miles

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      Tickets default the tags from an organization's tags
      Avec réponse
      Hey, I've searched the help guides and I can't see a way to disable organization tags automatically adding to a tickets...

      Publication le 14 mai 2021 · Cameron Priem

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      Configuring conditional fields
      Avec réponse
      Hi, I am configuring a form which end-users can use to request a quote. They need to specify name, height and size of t...

      Publication le 07 juin 2021 · Anneloes

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