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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.


Does anyone have an interesting way to detect multiple tickets from a customer in Triggers?   I am looking to satisfy a ...

Publication le 19 févr. 2025 · Michael

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Bonjour,   Dans mon formulaire j'ai un champ de type liste déroulante avec plusieurs choix et je voudrais qu'un avertiss...

Publication le 19 févr. 2025 · Catherine CHAPLAIN

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Hi there,    I have a challenge out there for anyone who is savvy with Webhooks and Liquid Markup. We'd like to have a w...

Publication le 12 févr. 2025 · Rich Herbert

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I am not able to copy a bill from prior month to current month, make changes and save the changes

Publication le 05 févr. 2025 · joyce baxley

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Currently doing flow charts to re-do all of our company forms for Zendesk. One form is for product support.   In some ca...

Publication le 06 févr. 2025 · Zach Gilbert

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Hi everyone, Not sure if this is the right place to share this "bug" or if it has already been shared, but I couldn't f...

Publication le 06 mars 2024 · Daniel Silva

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Hello, When I create a public reply to a new ticket in Zendesk Support, an 11-character alphanumeric text string, with ...

Publication le 23 mars 2023 · Kevin Zhou

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Dear Zendesk Product Team,   We would like to share our suggestions for enhancing the customizable Dashboard for Agents....

Publication le 17 oct. 2024 · Zhansaya Adyrbek

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Our instance is setup to receive support requests from account managers about issues their customers are having. So, mul...

Publication le 12 août 2022 · Emily Angel

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Hi All.  I am having some trouble excluding an email address from receiving an auto-responder email. I have included so...

Publication le 03 mars 2022 · Haley W.

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