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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

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      CSAT in you zendesk tickets (instead of after closed)
      Avec réponse
      Hi, We would like to add a CSAT at the bottom of our support email. With this, we hope to increase the response rate to...

      Publication le 28 juin 2021 · Danja Overgaag

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      Open text fields as ticket fields/categories
      Avec réponse
      Hey guys So I want to solve the following issue: Our agents categorize all tickets. For some tickets we would need furth...

      Publication le 28 juin 2021 · Julia Zuber

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      Is it possible to have sub groups within a request form?
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      Im wondering if its possible to have sub groups when choosing a request form? Kind of like the conditional fields. So fo...

      Publication le 25 juin 2021 · Edwin Woo

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      Sending to the customer problem.
      Avec réponse
      Hello! I need help with the following problem.When a customer sends us an email (ticket)And i try to like respond with l...

      Publication le 24 juin 2021 · Sebastian Schmidt

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      Hide the Zendesk e-mail addresses...
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      Hi! I'd like to "hide" the Zendesk e-mail addresses from e-mail traffic. I realize this implies allowing Zendesk to sen...

      Publication le 11 juin 2021 · Diego Rivera

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      Undeliverable email not resulting in a ticket
      Avec réponse
      We provide a solution (outside of Zendesk) that results in emails to our clients. If clients respond to these emails, a ...

      Publication le 15 juin 2021 · Phil Dyer

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      Regex field for multiple 9 digit numbers
      Avec réponse
      Hi,  I have a requirement for a regex field that accepts a 9 digit number separated by a comma that can be used for mor...

      Publication le 15 juin 2021 · Auf Mir

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      Collaborative forms?
      Avec réponse
      Hello. We want to create a Joiners form which our HR, Compliance and IT departments will need to complete information o...

      Publication le 09 juin 2021 · Oral Fuat

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      Do not send automatic ticket creation response to specific external users
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      I have some external customers that do not wish to receive the automatic triggered email acknowledging receipt of their ...

      Publication le 10 juin 2021 · Phil Dyer

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      Configuring conditional fields
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      Hi, I am configuring a form which end-users can use to request a quote. They need to specify name, height and size of t...

      Publication le 07 juin 2021 · Anneloes

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