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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.


Hi! We have many CSM's who will internally place a note on a ticket between a CX Agent and a client - and if the ticket...

Publication le 14 juil. 2023 · Alex Coburn Davis (he/him)

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I am looking for a way to send a notification to specific agents when an organization's open ticket count exceeds a cert...

Publication le 09 mai 2024 · bill cicchetti

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Hi,  Our company has three distinct financial groups, each aligned with a specific business vertical. I am looking for a...

Publication le 09 oct. 2024 · Bruno Gabriel

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Hello   I want to add a notify action to a trigger. On the new ticket, I want to send an mail to the assignee as main re...

Publication le 30 déc. 2024 · Ido Shabi

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Has anyone found a good way to organize these tickets that are linked together? The way we operate is for every product ...

Publication le 11 juil. 2024 · Jake Warren

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Our Zendesk application connected to Twitter and sometimes our customer send image via Twitter DM. In Zendesk the image ...

Publication le 23 juil. 2024 · Rangga Putra Pertama

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In order to then map it with another tool, I would like to have the organisation name of the requester as a custom field...

Publication le 04 oct. 2023 · Cláudia Araújo

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Ideally, we would like the ability to add some custom CSS to the agent so that the background of a ticket row in a parti...

Publication le 28 mars 2019 · Alex Thorwaldson

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Hello everyone! Hoping someone has a solution or lend some insight. I have frequently come across an issue where a user ...

Publication le 29 nov. 2024 · Noelle Cheng

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Dear Community,   I have a problem in that I sometimes accidentally click on Macros, which changes the ticket structure ...

Publication le 21 nov. 2024 · Annika Werner

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