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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.


Can you please show me how to export to excel a list of all of my tickets with their corresponding comments?

Publication le 18 avr. 2024 · Jennifer Remler

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Hi...Am having a challenge in removing my earlier email id in Zendesk Sell. I would like all my emails to go to my new o...

Publication le 28 nov. 2024 · Partha Iyengar

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Views - Folders
Avec réponse
Hi, I'm just wondering can I organise my ticket views within folders, or group them together if you like? When I click...

Publication le 11 août 2015 · Jamie Gregory

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I would like to know why internal notes are being used, can you share some real-life scenarios in which internal notes w...

Publication le 06 déc. 2023 · MJ MJ

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Hi, Zendesk failed to authenticate my email forwarding credentials from the Shopify domain. I input the correct DNS Sett...

Publication le 29 janv. 2024 · Patrick Argao

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We are often getting replies to tickets that are completely unrelated to the original request. This makes managing the o...

Publication le 30 mars 2021 · Ari Harrison

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Hello, I want to share my issue with you: I have created some views, and when I load the views page, each view's name i...

Publication le 22 juin 2023 · DOMINGO GONZALEZ

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In some cases, no e-mail is recorded for the requester. Ex. for incoming calls or when a ticket is shared between two Ze...

Publication le 28 oct. 2022 · Mike

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Goal: Prevent agents from sending the same macros Context: I can see the tag feature. However, we have so many tags, th...

Publication le 14 avr. 2021 · Francisco Manalo

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Hi Guys,   I'm the only agent but when I look at new tickets via the ZenDesk App I'm not able to response as it's in use...

Publication le 07 nov. 2024 · Al

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