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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.


In our organization, sometimes the CC'ed users (mostlly our internal team members who are not on zendesk) try to create ...

Publication le 13 nov. 2024 · karankuwarbidxb

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In some cases, no e-mail is recorded for the requester. Ex. for incoming calls or when a ticket is shared between two Ze...

Publication le 28 oct. 2022 · Mike

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Goal: Prevent agents from sending the same macros Context: I can see the tag feature. However, we have so many tags, th...

Publication le 14 avr. 2021 · Francisco Manalo

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Hi Guys,   I'm the only agent but when I look at new tickets via the ZenDesk App I'm not able to response as it's in use...

Publication le 07 nov. 2024 · Al

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Hello,  We are currently facing an issue where our client is passing us extra volume from another source, by sending ind...

Publication le 16 sept. 2024 · Mauro P

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Suddenly, keyboard shortcuts / autocorrect aren't working in the Zendesk ticket reply area in the admin in Safari.  Is ...

Publication le 10 févr. 2023 · mws

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We have an automation that sets tickets created on Saturday and Sunday to a Weekend Schedule.   I'm trying to figure out...

Publication le 06 nov. 2024 · Zach Ihle

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How can we remove the numbers next to the views Shared and Personal?

Publication le 15 oct. 2024 · Michiel De Pauw

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We're currently trying to decrease our one-touch ticket rate and a large number of our tickets are merging duplicate tic...

Publication le 13 mai 2022 · Wattpad Help

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We have several ticket forms available to meet the needs of our business, and these same forms are available on our Help...

Publication le 22 déc. 2021 · Tino R.

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