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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

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      Trigger or Automation on Missing Requester Phone Number
      Avec réponse
      I'm wanting to make a trigger or automation work with the condition that the requester phone number is blank. I have a “...

      Publication le 01 oct. 2024 · Larry Click

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      Loading css application.css in external template like vue, react template
      Avec réponse
      I am calling the Zendesk API from an external Vue app to retrieve all articles. I can render the article body in HTML, b...

      Publication le 24 sept. 2024 · Emad Eddin Alzeibak

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      Printing specific fields
      Avec réponse
      Hi all.    Is there a way to print just print out just specific fields such as the requestor name, subject and a custom ...

      Publication le 29 sept. 2024 · Cliff Rene

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      How to manage wrong email addresses of customers?
      Avec réponse
      same issue as this post  :    incorrect email addresses used in correspondence creates a ‘contact’ for the incorrect rec...

      Publication le 11 oct. 2024 · Shyanne Lawrence

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      Side conversations disappearing after creation
      Avec réponse
      Afternoon, A few of my agents have been commenting that on occasion, a side conversation that they have created vanishe...

      Publication le 08 mars 2024 · Carson Hess

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      Ticket Creation Issues
      Avec réponse
      Howdy all!    I am trying to add the {{ticket.title}} in the Subject line of the automated Notify by email > Ticket Requ...

      Publication le 18 oct. 2024 · Geoff Ludwig

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      Removing "Null" as an Option from Required Ticket Fields for End-Users
      Avec réponse
      We have several ticket forms available to meet the needs of our business, and these same forms are available on our Help...

      Publication le 22 déc. 2021 · Tino R.

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      How to manage wrong email addresses of customers?
      Avec réponse
      Hello, We have a global Operations team based out of multiple countries and at times during an email conversation the t...

      Publication le 11 août 2023 · karankuwarbidxb

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      Blank space added when an email is sent from triggers.
      Avec réponse
      Hello everyone, I'm currently setting up a few triggers to send customized email to our customers. To do so, I'm using ...

      Publication le 13 oct. 2021 · Florian PRESTIFILIPPO

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      Custom field description based off form or user tags?
      It looks pretty straightforward to translate a ticket field description for end users based off the language using dynam...

      Publication le 25 sept. 2024 · Wil Hines

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