Recherches récentes

Pas de recherche récente

Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

Nouvelle publication
Tout afficher
    Trier par activité récente
      CCing non registered users/unverified email
      Avec réponse
      Hi ! We have set up a restricted access to our Zendesk instance with some domains listed in the allow list and all othe...

      Publication le 12 févr. 2021 · Anaïs France

      3

      Abonnés

      0

      Votes

      6

      Commentaires

      Send in bulk email to Zendesk Support/Zendesk sandbox
      Avec réponse
      I need to create virtual email data for training purpose in Zendesk Support/sandbox (~1k email). I tried using script to...

      Publication le 03 mars 2021 · CS Agent

      2

      Abonnés

      0

      Votes

      1

      Commentaire

      Customer's response to support ticket shows up as phishing email to her cc'd recipients
      Avec réponse
      When my customer responds to an existing ticket, it shows her name as the person replying mismatched with our support em...

      Publication le 22 févr. 2021 · Janice Darlington

      2

      Abonnés

      0

      Votes

      1

      Commentaire

      Instead of Support Form, change to mailto
      Avec réponse
      Currently, our organization has a support web form which has the user input their own email to submit a request.  We'd ...

      Publication le 25 févr. 2021 · Kristen Malecki

      2

      Abonnés

      0

      Votes

      1

      Commentaire

      Merge IF same email
      Avec réponse
      Hello,  My client email use again before we get the time to reply.  I want to take all my 10000 emails and automatical...

      Publication le 15 févr. 2021 · Janny Support

      2

      Abonnés

      1

      vote

      1

      Commentaire

      How long are Solved tickets searchable
      Avec réponse
      When a ticket status is changed to Solved, how long are they searchable within Zendesk?  

      Publication le 08 mars 2021 · Jeff Friedman

      1

      Abonné

      0

      Votes

      1

      Commentaire

      How to count emails by alias
      Avec réponse
      I have zenddesk on support@company.com but I want emails on sent to the alias guest@company.com to forward to zend desk....

      Publication le 01 mars 2021 · Scott Weiner

      2

      Abonnés

      0

      Votes

      1

      Commentaire

      Zendesk Ticket Deletes Response Before Finished with Response
      Avec réponse
      When responding to a client, if we copy and paste a picture or link into the ticket, click back up towards the top of ou...

      Publication le 19 févr. 2021 · Elaina McClure

      2

      Abonnés

      0

      Votes

      1

      Commentaire

      unable to receive email notification from time to time
      Avec réponse
      Hi Support,  When I created a ticket and others reply, sometimes I'll receive email notification and sometimes not, how...

      Publication le 19 janv. 2021 · Lai Ching Lo

      4

      Abonnés

      0

      Votes

      5

      Commentaires

      Sending an email without creating new ticket first
      Avec réponse
      We have an issue where we can reply to customers via email but not create new emails straight out of the bin. First, we...

      Publication le 03 mars 2021 · Kyrsten Lindgren

      2

      Abonnés

      0

      Votes

      1

      Commentaire