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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.


Have had some issues with Triggers notifying Agents when CC'd on a ticket but not when @mentioned in a private note. I'm...

Publication le 15 avr. 2021 · Melvin Pearson

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Our support team works from various countries/languages, and it would be great to have an option to trigger new tickets ...

Publication le 08 avr. 2021 · Sadie S

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Hello, Just wondering if there are any workarounds regarding the Assignee field. Here's what I mean. Currently, we ru...

Publication le 22 avr. 2021 · Léo Branch

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Hello, I have an instance that I am trying to set up so that it can receive tickets via a web form on a website. The we...

Publication le 20 mai 2021 · Justin Francisco - UpWork

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How do we change the default incoming email domain from OURCOMPANY.zendesk.com to OURCOMPANY.org?  

Publication le 12 mai 2021 · Miles

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Hi! One of my brands is using a website hosted typeform (TF) to gather customer info and some statistics. The TF uses a...

Publication le 27 avr. 2021 · Patrick Crane

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We have an agent that needs to reach out to two individuals from our technical team. They aren't agents or light agents....

Publication le 09 avr. 2021 · Alex Hooper

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I want to attach an image in the middle of comment, but when i copy and paste the image it appears as "null" Please l...

Publication le 13 avr. 2021 · 전누리

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How do end-users read the public reply? I mean trough which channel are they notified,assuming the end-users origninally...

Publication le 26 avr. 2021 · Chin Lancelot

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Hey, I've searched the help guides and I can't see a way to disable organization tags automatically adding to a tickets...

Publication le 14 mai 2021 · Cameron Priem

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