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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.


I have a "Reason" field with 5 choices.I have a "Sub-Reason details" field with 15 choices.When I select the "Reason" fi...

Publication le 07 juin 2021 · John Mike

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Hi! I'd like to "hide" the Zendesk e-mail addresses from e-mail traffic. I realize this implies allowing Zendesk to sen...

Publication le 11 juin 2021 · Diego Rivera

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We provide a solution (outside of Zendesk) that results in emails to our clients. If clients respond to these emails, a ...

Publication le 15 juin 2021 · Phil Dyer

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Hey All, Currently trying to find a rule which basically allows someone to send an email to a specific email address wh...

Publication le 07 juin 2021 · Andrew

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Hello. We want to create a Joiners form which our HR, Compliance and IT departments will need to complete information o...

Publication le 09 juin 2021 · Oral Fuat

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I have some external customers that do not wish to receive the automatic triggered email acknowledging receipt of their ...

Publication le 10 juin 2021 · Phil Dyer

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Hello Everybody, Currently we're using Alias A (abc@yourdomain.zendesk.com) and wanted to replace it with Alias B (xyz@...

Publication le 28 mai 2021 · Kuldeep Patidar

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I'm curious what options I have for the following issue: We have a user that is emailing into our system using two emai...

Publication le 21 mai 2021 · Corey Wahler

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Hi, The business asks us to have the requestor name auto-filled i the form with the logged user name .  Does someone h...

Publication le 18 mai 2021 · Olivier BRUYLANDT

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Hi, I am configuring a form which end-users can use to request a quote. They need to specify name, height and size of t...

Publication le 07 juin 2021 · Anneloes

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