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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.


Several of our support agents work across more than one group, for example an agent in Netherlands may also support a cu...

Publication le 05 juil. 2021 · James Beniston

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Two of my agents have been sending responses to customers who have been sending in tickets, and the customers have been ...

Publication le 28 juin 2021 · Winter Belmont

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We are a 3rd party for our clients and act as support desk for them.Typical cases can flow like this:customer buys somet...

Publication le 07 juil. 2021 · James Burt

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We are having a bit of a problem with users creating multiple tickets. That means that potentially two or more agents ca...

Publication le 05 juil. 2021 · Vladimir P

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Hello, I need to display a ticket via its URL (ex : zendesk.com/agent/tickets/001) without the user having to sign-in. ...

Publication le 30 juin 2021 · William POITEVIN

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Hi, We would like to add a CSAT at the bottom of our support email. With this, we hope to increase the response rate to...

Publication le 28 juin 2021 · Danja Overgaag

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Hey guys So I want to solve the following issue: Our agents categorize all tickets. For some tickets we would need furth...

Publication le 28 juin 2021 · Julia Zuber

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Im wondering if its possible to have sub groups when choosing a request form? Kind of like the conditional fields. So fo...

Publication le 25 juin 2021 · Edwin Woo

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Hello! I need help with the following problem.When a customer sends us an email (ticket)And i try to like respond with l...

Publication le 24 juin 2021 · Sebastian Schmidt

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Hi,  I have a requirement for a regex field that accepts a 9 digit number separated by a comma that can be used for mor...

Publication le 15 juin 2021 · Auf Mir

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