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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.


Hello,I woud like to add "Requester" column in the Suspended and Deleted ticket views.How to do it ? Thank you

Publication le 05 août 2021 · Renaud Croix

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Hi! Second day of Zendesk here.I have looked for answers but could not find anything similar.   When I see a new tick...

Publication le 06 août 2021 · Nico V

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Hi Zendesk! We learned that Zendesk tickets support HTML.  Do you know if it supports all HTML features, or only a subs...

Publication le 04 août 2021 · Jessica Su (Data)

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Hi Zendesk, Related to bug reporting, I would like to attach the user logs from our game to each ticket that is sent to...

Publication le 03 août 2021 · Nacho Cortés

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Suspended tickets
Avec réponse
We are seeing a number of suspended tickets being generated.  I tried to apply triggers and automation but they don't ap...

Publication le 27 juil. 2021 · Bill Spies

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We have begun using the Clone Ticket app. It seems like if the ticket has an attachment, you cannot clone the ticket. I ...

Publication le 21 juil. 2021 · Roger Whitacre

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Is there a way to bulk email out to our customers via support? This is NOT for marketing purposes. E.g There is a delay...

Publication le 15 juil. 2021 · Taimoor Khan

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Hi everybody, I am looking for a way to automate the adjustment of the Ticket Form based on keywords found in the body e...

Publication le 13 juil. 2021 · Fakhri - [FSG] Customer Care

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I would like to create a field called category and a field called subcategory. The subcategory field may only show field...

Publication le 19 juil. 2021 · Marco van Bergeijk

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Hello! I have Organizations created for a US team and a Canadian team of agents (support@subdomain.zendesk.com, VS supp...

Publication le 10 juil. 2021 · zach.prasser

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