Recherches récentes


Pas de recherche récente

Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.


Hi ,   I am using Zendesk for past 6 months. we have 2 account  and we are sharing ticket each to other. but ticket co...

Publication le 06 oct. 2021 · Vijay Vaghela

1

Abonné

0

Votes

1

Commentaire


Hi All, A question to the HTML coding experts out there. I'm currently trying to code our email template to insert our...

Publication le 15 sept. 2021 · Patrick Lieu

2

Abonnés

0

Votes

3

Commentaires


Good afternoon,  We're facing an issue that out of office notifications are not being received into Zendesk. The probl...

Publication le 09 août 2021 · Sunita Ramdien

3

Abonnés

1

vote

1

Commentaire


Hello, We are new to Zendesk and trying to get fully up and running. Many of our techs are contacted through their work...

Publication le 27 août 2021 · TBD

2

Abonnés

0

Votes

1

Commentaire


I have some clients who have a vacation message on the email as an autoresponder. When they open a ticket it is duplicat...

Publication le 30 août 2021 · Loris Modena

2

Abonnés

0

Votes

1

Commentaire


An end user wrote into me, which created a ticket. They added CC'ed email addresses on their message. When I reply, the...

Publication le 24 août 2021 · Joey Pilot

2

Abonnés

0

Votes

1

Commentaire


Hello,As it should be, when my suppport address is in CC of a mail, a ticket is created.But when an other person that wa...

Publication le 10 août 2021 · Renaud Croix

2

Abonnés

0

Votes

3

Commentaires


We work 24/7 and each agent has a specific roster. Can I setup notification emails (for new tickets & replies to ticket...

Publication le 09 août 2021 · vaibhav

3

Abonnés

0

Votes

1

Commentaire


We are currently using a custom dropdown list for Primary, Secondary and Tertiary Root Causes on incidents. My question...

Publication le 17 août 2021 · john alfonso

2

Abonnés

1

vote

1

Commentaire


Hi, We sending customer emails via trigger's placeholder like {{ticket.description}}at the moment of ticket creati...

Publication le 06 sept. 2021 · Kirill Vakhrin

2

Abonnés

0

Votes

1

Commentaire