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      Validation error when setting custom field
      I'm trying to update a custom field value via the API. I'm using a PUT request to /api/v2/tickets/.json I'm getting a va...

      Publication le 06 déc. 2024 · Mark Ross

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      How to send a reply to a conversation in zendesk support ticket via API?
      Hei. I want to post a comment/reply to an ongoing conversation via API. I have the following put request: url: https://...

      Publication le 11 sept. 2023 · Batinas Andrei

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      We have a CRM tool(built by our own)and we want to know,how the data can be connected with Zendesk
      We have a CRM tool(built by our own)and we want to know,how the data can be connected with Zendesk.For example with Zend...

      Publication le 04 mars 2025 · evanthia dimitriou

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      Use custom user fields in trigger
      We can see that it's possible to use custom ticket fields in triggers via {{ticket.ticket_field_replacewithcustomfieldI...

      Publication le 01 juil. 2022 · Tracy

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      Slack Notifications for Updated and New Articles in Zendesk Guide
      We would like to send notifications to specific Slack channels whenever we update or add new articles in Zendesk Guide. ...

      Publication le 28 févr. 2025 · Cansel Demirci

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      API to Retrieve Original Email To & CC Fields
      Hi Zendesk Community, I'm looking for an API or method to retrieve the original To and CC fields from an email before Ze...

      Publication le 26 févr. 2025 · Amit Chinchane

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      API to create tickets in python
      Hello, I am using ticket API to create tickets in python. These are the main things needed from the sample code in zende...

      Publication le 20 févr. 2025 · Michael Tan

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      How to Record Article Views in Zendesk Guide When Displaying Articles on an External Website?
      Current Situation:Our website calls the backend, which then uses Zenpy to retrieve article content from Zendesk.The retr...

      Publication le 18 févr. 2025 · jasonlu

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      Creating tickets in which agents can reply via SMS
      We have a piece of product infrastructure that nudges users when they have gone dark. There are some common patterns for...

      Publication le 04 févr. 2025 · Greg Tracy

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      Request for pushing 'draft' updates to articles
      The Zendesk translation update endpoint allows for updating articles and automatically publishes the changes.   However,...

      Publication le 19 févr. 2025 · Ali Avci

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