Feedback on Support
Nouvelle publicationShare feedback or ideas to improve the Zendesk Support product, vote on ideas you like, and hear from other users.
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Product feedback guidelines & how to write a good feedback post Épinglée5 votes 0 commentaires
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Custom View Critera in Support0 votes 0 commentaires
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Create a ticket from a forwarded email0 votes 0 commentaires
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Show which agent entered a ticket first0 votes 0 commentaires
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Comparing or calculations on many numeric/decimal fields in Zendesk ticket1 vote 2 commentaires
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Customize/Limit Advanced Search Results0 votes 0 commentaires
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Ajouter le filtre organization_id sur l'API des tickets0 votes 0 commentaires
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Mandatory Public Reply or Internal Note when saving a ticket as open0 votes 4 commentaires
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Assignment Control App does not hide groups in bulk edit0 votes 1 commentaire
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Light Agent Mail-in posts - Special handling of #0 votes 2 commentaires
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Tickets that I should not see even if I have the role of administrator0 votes 0 commentaires
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Merging Tickets i8n - the right language for the message0 votes 1 commentaire
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Printing Side Conversations2 votes 0 commentaires
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Allow for more than 5 recently viewed tickets for agents1 vote 3 commentaires
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Align language options between Zendesk Support and Zendesk Guide0 votes 0 commentaires
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Set default type if Type field is deactivated0 votes 0 commentaires
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session expiration longer than 8 hours but less than 2 weeks0 votes 1 commentaire
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Views and reporting functionality gaps1 vote 0 commentaires
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Make ticket comments editable2 votes 1 commentaire
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Automatic ticket creation using Slack integration0 votes 0 commentaires
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Latest update by current assignee column in ticket views0 votes 0 commentaires
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Create WhatsApp Groups from Social Messaging Add On0 votes 0 commentaires
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Unfollow Trigger1 vote 1 commentaire
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Condition for a View where cc contains current user0 votes 0 commentaires
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Functions like user page with cc1 vote 1 commentaire
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Ability to change order of triggers from page 2 to 1 Répondu0 votes 2 commentaires
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Side conversations doesn't follow the design of master template1 vote 0 commentaires
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Using different Forms for different Users in one Brand0 votes 3 commentaires
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first reply time - first answer is not a public comment but a call2 votes 0 commentaires
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Parent and Child Ticket Relationship Option built into Zendesk0 votes 0 commentaires