Feedback on Support
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"Requester can see this comment" default setting37 votes 33 commentaires
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Rich text vs Markdown - To each their own!19 votes 1 commentaire
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Forwarding email to external48 votes 37 commentaires
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Bulk Edit Ticket Requester19 votes 26 commentaires
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Triggers - Action: Add Internal Note as a trigger action Non planifiée70 votes 59 commentaires
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Restriction on individual tickets or groups63 votes 51 commentaires
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Link user field with ticket field48 votes 43 commentaires
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SMTP Email delivery method36 votes 23 commentaires
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Zendesk autopopulates major domains such as outlook.com in the New organization creation screen5 votes 12 commentaires
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Internal Notes - @Tagging Terminée8 votes 4 commentaires
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Tool Tip for macros within Zen tickets Terminée5 votes 4 commentaires
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bulk import of tickets2 votes 11 commentaires
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Rich Text in Dynamic Content32 votes 24 commentaires
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SLA Next Breach needs Minutes43 votes 28 commentaires
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Timestamp in chat transcript in UTC22 votes 20 commentaires
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Ability to set Requester:Organization from Triggers19 votes 33 commentaires
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Change sender address when creating a NEW ticket on behalf of the requester30 votes 24 commentaires
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Custom ticket fields - new fields and functionalities Terminée4 votes 5 commentaires
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Ability to forward emails into an existing ticket37 votes 73 commentaires
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Search Audit Log50 votes 22 commentaires
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How to view a list of all Organizations, with the Organization fields as the columns?11 votes 15 commentaires
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Dashboard "Updates to your tickets" mark checked36 votes 42 commentaires
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Attach multiple Zendesk domains to one Jira Non planifiée21 votes 28 commentaires
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Facebook Ads Comments Terminée26 votes 67 commentaires
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Expand Dynamic Content to Macro Titles18 votes 11 commentaires
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New Ticket Desktop Notification114 votes 88 commentaires
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Recently Viewed tickets for agents Terminée8 votes 10 commentaires
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Trigger Received At15 votes 12 commentaires
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Language Detection -- Improvement Needed7 votes 8 commentaires
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Audit Logs44 votes 37 commentaires