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Feedback - Admin Center

Share your feedback, ideas and experiences related to the use of the Zendesk Admin Center, the central hub designed to manage various aspects of your Zendesk instance.

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      Feature request: use email headers as trigger conditions
      I would like to be able to use incoming emails' headers, such as To (and I suppose From and CC as well) as trigger condi...

      Publication le 22 mars 2023 · Daniël Nieuwendijk

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      Zendesk Favicon on Admin Tab
      I am able to see a white Zendesk logo on the support.zendesk.com sites/community but when I look at my internal admin ce...

      Publication le 02 janv. 2025 · Nora

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      Track Record for Messaging Triggers in Zendesk Admin Center
      I would like to have a track record for Messaging triggers in Zendesk Admin Center. This feature is currently affecting ...

      Publication le 07 janv. 2025 · David Rocha

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      Improved Clarity in Omnichannel Routing Activation Process
      We struggled with the Omnichannel Routing Activation in one of our Zendesk instances because the current layout isn't ve...

      Publication le 07 janv. 2025 · David Rocha

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      Custom roles access to set product access and assign roles for all team members in Support
      It would be beneficial if we could decide to include or exclude access to set product access and assign roles for all te...

      Publication le 07 janv. 2025 · Erinea Ravasio

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      Billing admin / Owner as light agent
      Non planifié
      Feature Request Summary:   We should be able to set our billing admin and/or owner as a light agent. Description/Use ...

      Publication le 19 janv. 2022 · Nikki

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      Feature Request: automatically delete old audit log entries
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Publication le 18 déc. 2024 · Tim Fischer

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      Feedback Request: restore trigger cloning via URL
      OverviewI would like Zendesk to restore the ability to clone triggers via the “clone trigger” URL while preserving the o...

      Publication le 30 déc. 2024 · Pedro Rodrigues

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      社区中有新的帖子更新，如何触发事件
      我们有这样一个需求：当社区中有新的帖子创建，通过API/Webhook的方式发送某个APP的群组中。 看了目前的功能，只有工单可以这样，帖子不可以，是这样吗？

      Publication le 20 déc. 2024 · Oscar

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      What happens when a new SLA policy is created?
      Hi there, we have recently created a bunch of new SLA policies, and now there are tickets associated with more than one ...

      Publication le 02 mai 2022 · Alberto Gugel

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