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Feedback - Admin Center

Share your feedback, ideas and experiences related to the use of the Zendesk Admin Center, the central hub designed to manage various aspects of your Zendesk instance.

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      Macros sorting
      Right now we can edit order only on the first page of macros list. Previosly we were able to sort macroses one by one, b...

      Publication le 23 juil. 2024 · Tommy

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      Why is an Agents now being asked to select a Brand/Department when resetting their password?
      Overview:  Referencing a recent update to Brands - Announcing Department Spaces – Zendesk help.  We have two departments...

      Publication le 27 nov. 2024 · Shona

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      Notification after saving a Trigger
      From November 2024 after creating/updating any Trigger the pop-up notification with link no longer appears.   We created...

      Publication le 03 déc. 2024 · Rosa Lo Re

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      Zendesk to send alerts/notifications to ZD Admins if email forwarding is not working as expected
      Hi, Currently if we connect external email address to zendesk instance and complete forwarding - we can send emails fro...

      Publication le 27 févr. 2023 · yanko.chakarov

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      Feature Request: Organize Conditions and Conditional fields alphabetically
      After conditional fields on a form are created/applied, and you visit the Conditions page to review/audit/update, both t...

      Publication le 08 août 2023 · Daniel Prouty

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      Feature Request: Customize the Password level option [Account > Security > End user authentication]
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Publication le 25 nov. 2024 · 唐沢 雄大

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      Feature Request: Accessing Edit Conditions through the Edit Form Page
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Publication le 18 nov. 2024 · Hannah Lucid

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      Product Feedback: Limit Agent Macro Permissions
      Non planifié
      We have noticed that agents can currently include critical actions in their personal macros such as "Add / Remove Tags" ...

      Publication le 11 oct. 2023 · Atanas Tomov

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      Blocking an End User based on their physical address
      We are having issues with scammers creating multiple email addresses/names all linked to the same physical address. I ca...

      Publication le 21 nov. 2024 · Jessica Cope

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      VOC - Admin role dedicated to Flow Builder
      *We would like the job to be able to be Admin on our own BOT without being Admin Support. **we would also like to have:A...

      Publication le 20 nov. 2024 · Jean-Paul BIGOURIE

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