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Feedback - Mobile Apps

Share your feedback, ideas and experiences related to the use of Support, Sell or Chat Android and iOS mobile applications.

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      Deeplinking to a specific chatbot flow for CTA in in-app banners
      I'm going to suggest a feature that's a little difficult to explain, but it's simple in working. Intercom has this as a ...

      Publication le 26 oct. 2022 · Kat

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      How and when do you use the Support Mobile App?
      Hey folks,  I'm from the Mobile Product team here in Zendesk and wanted to get some insights from you as to how and whe...

      Publication le 07 avr. 2022 · Will Poon

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      Quite disappointed with Zendesk Support App
      Quite disappointed with app. We are using multiple social media channels to receive customer messages. The app does not ...

      Publication le 25 janv. 2022 · AlMoahal AlHadith Co

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      ChatWidgetService Removed in AndroidSDK
      Avec réponse
      Hi Team,  We were upgrading the Android SDK for Zendesk Chat/Support to the latest versions. While migration we noticed...

      Publication le 18 juil. 2022 · Swapnil

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      Ticket loads in old UI when opened from android notification panel
      When a new ticket notification is received on my mobile I click on the ticket notification message from my Android not...

      Publication le 23 août 2022 · Tamil Kumaran

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      How to respond to chat (web widget) tickets via mobile app?
      A client of ours (1 Agent only) is often on the road and thus, is forced to use the mobile apps almost 50%.  However, t...

      Publication le 11 avr. 2023 · Phil I

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      Bug in Sell Mobile App for iPhone
      Hi, There is a bug in the Sell iPhone app. The scenario which triggers the app to crash is when the the "source " fiel...

      Publication le 01 déc. 2022 · Roland Hill

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      Routing traffic using the mobile SDK chat
      Hello!As a background, we have Zendesk Chat integrated into our native app products via the Mobile SDK Channel. We also ...

      Publication le 29 juin 2022 · James

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      see Following view in iOS
      Most of our agents use the iPhone app on the road and require to see tickets that they are following but no longer assig...

      Publication le 14 janv. 2022 · Joshua Newell

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      See the organization (Brazil)
      I would like to be able to see which organization (company) opened the ticket. At the moment in the mobile app I only se...

      Publication le 10 mai 2022 · Branca Martins Di Buono

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