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Zendesk AI EAP - Generative AI

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      Hide guide URLs in messaging conversations
      Hi,  When the AI generates a response based on our "Guide" articles, the URLs of the guide page are displayed in full in...

      Publication le 10 avr. 2024 · Florie Moyne-Picard

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      Guiding the generative reply to the correct articles by incorporating data or answer buttons
      In a perfect scenario if we presented a product or could determine the product based where the conversation starts and t...

      Publication le 12 avr. 2024 · Tim M

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      About the conditions under which AI answers are generated
      I have created several unique bot answers and set up AI response generation with fallback responses.The AI answer is not...

      Publication le 22 avr. 2024 · 加藤

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      Voice AI Call Summary behavior
      We had a dropped call come in from an unknown number - and the call summary that was generated seems completely unrelate...

      Publication le 04 avr. 2024 · Alison Cook

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      When does the Generative AI for Bots and Automations EAP end?
      I'm wondering when the Generative AI for Bots and Automations EAP will end and become available as part of the Advanced ...

      Publication le 27 mars 2024 · ext-caroline.hou

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      Does the Generative AI for Bots and Automations feature access any additional data other than knowledge base articles?
      Does the Generative replies for bots feature access any other data other than our knowledge base? Specifically, does it ...

      Publication le 27 mars 2024 · ext-caroline.hou

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      Advanced Bot not available
      Avec réponse
      Hi there,  we have been whitelisted for the EAP for generative AI and I especially want to test the AI powered bot foll...

      Publication le 15 nov. 2023 · Philine

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      Generative AI Expanding Agent Replies
      When utilizing this functionality, it would be great to see the original text written and the various "enhanced" version...

      Publication le 14 mars 2024 · Shannon Burgio

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      Generative AI (Talk Summarization Feature)
      Afternoon all, We recently started the Generative AI/EAP program. For some reason, we aren't able to toggle on the featu...

      Publication le 19 mars 2024 · Zach Pitcher

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      Generative Bot switches between formal and informal AI Answers in German (Siezen/Duzen)
      In German we differentiate between the formal "Sie" and the informal "Du", when addressing people. When generating answe...

      Publication le 07 févr. 2024 · Elina

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