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I set up a bot with canned responses. I am participating in testing the new generative AI module for response generation...
Publication le 20 févr. 2024 · Bot Support Lucia
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The bot recognizes intents poorly: as soon as a word contained in a training sentence for an intent is recognized, the b...
Publication le 19 févr. 2024 · Bot Support Lucia
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Cuando mi equipo usa la opción de mejorar la escritura para dar una respuesta amigable o formal, se reescribe la sugeren...
Publication le 28 févr. 2024 · Natalia Maglioni
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The Generative AI works for chat, but not phone. We are getting this message on all phone calls when looking for a summa...
Publication le 01 mars 2024 · MacLean Fitzgerald
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Getting an "Insufficient data to generate ticket summary" error when trying to summarize chat conversations.
Publication le 28 févr. 2024 · Mindy
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Hola, no está funcionando la clasificación inteligente solo vemos resumen pero no vemos detalle de intención, tono, idio...
Publication le 28 févr. 2024 · Natalia Maglioni
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For "expand", I have the following feedback: - the AI uses "Hello [name]," but we usually use "Hi [name]" (hi and no co...
Publication le 23 févr. 2024 · Fiona
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Hey Zendesk Team. Do you plan to hold an calls for those on the EAP to get together with the product team? It would be...
Publication le 21 févr. 2024 · John Ellery
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I have been noticing the Bot not recognizing the intent correctly for tickets, that have been closed and reopend again. ...
Publication le 20 févr. 2024 · Elina
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Hello, If this is already implemented, please point me in the right direction, but if not, I would like to request this...
Publication le 05 déc. 2023 · Adam Vorisek
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