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Zendesk AI EAP - Generative AI

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      Include separate summary for internal notes
      Summarize is only summarising the public comments. It makes sense that internal comments are not included in the summary...

      Publication le 02 nov. 2023 · Morten Kristensen

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      Lack of tracking for reporting
      It seems there is a lack of trackability when using Summarize, Expand and Tone Shift. This makes it difficult to assess ...

      Publication le 27 oct. 2023 · Morten Kristensen

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      Reporting abilities on generative replies
      Hi There,    I am having trouble finding out how many messages our conversational bot's generative AI responses was su...

      Publication le 22 janv. 2024 · Victoria Thrash

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      Bot - no preview for articles with log-in restriction
      We would like to test the Gen AI functions of Zendesk in our test environment.To do this, we need to use articles that a...

      Publication le 14 févr. 2024 · Kerstin Graf

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      Setting enhanced writing
      I think a really good feature would be to be able to set the nationality of the AI enhanced writing. So we can use it to...

      Publication le 14 déc. 2023 · John Spilsbury

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      Generative Chatbot Test Window not generating replies
      Hi, I'm trying to test our generative chatbot, but the test window is not generating any replies.  For context, we cur...

      Publication le 09 févr. 2024 · Patrick Molyneaux

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      Bug - To and From names swapped on using Enhance
      We are finding that on using Enhance function the To and From names are switched.  This Became this:  Was To Julia Fro...

      Publication le 26 janv. 2024 · John Ellery

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      Translating Responses Using Text Enhance
      Hey all,  First forum post so i apologise if I'm in the wrong place or duplicating a thread. We turned on the Generati...

      Publication le 18 janv. 2024 · John Ellery

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      I don't see GenAI controls in Guide, how to enable it?
      I enabled it in Admin Center and it appears in Support module, but I don't see any text enhancement capabilities in Guid...

      Publication le 06 déc. 2023 · Alexey Smolyanyy

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      Intent, language and sentiment missing from Intelligence panel
      Intent, language and sentiment missing from Intelligence panel.  I only see the Summary item. 

      Publication le 06 déc. 2023 · Jay K

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