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Zendesk AI EAP - Generative AI

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      Pulling data from ticket fields to user record
      Hi Brains Trust Hoping for some help on a particular use case. We have our Web Form in the Help Centre that is open acc...

      Publication le 17 août 2023 · Emily McCarthy

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      Control over salutation and signature
      At the moment, the OpenAI GPT feature adds a salutation and signature to every message. Even when a signature is already...

      Publication le 09 juin 2023 · Martijn Snels • pluscloud.nl - Zendesk Premier Partner

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      Can't find the 'Summarize' button or feature
      I've turned on the feature, but the summarize button isn't available. 

      Publication le 04 déc. 2023 · Supervisor

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      I Am All In
      Avec réponse
      I want to be apart of this early access program

      Publication le 25 nov. 2023 · Krystal Boozel

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      Not enabled tab intentions
      Hi We recently enabled the use of Generative AI EAP in our account, and we started the BOT settings with AI, we tried s...

      Publication le 15 nov. 2023 · Lucas Almeida

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      Enhance writing no longer working
      Multiple agents reporting writing enhancement not working this morning (any type - friendly, formal, etc).

      Publication le 08 nov. 2023 · Gwendolyn Lee

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      Summary inaccurately references to customer and agent
      The summary generally refers to the requester as "the customer" in the summary, even if it's an agent or a third party, ...

      Publication le 03 nov. 2023 · Tatiana Christensen

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      Enhance writing for selected text in reply
      Hello, Our agents have interest in selecting a part of the reply that they have drafted to use the Enhance writing tool...

      Publication le 03 nov. 2023 · Tatiana Christensen

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      Show specific Skills applied to tickets in Views (NOT Skills-match checkmark)
      Feature Request Summary:  We need to add a column to several of our Views which shows the actual name of the Skill(s) a...

      Publication le 18 août 2023 · Harper Dane

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      OpenAI integration Feedback- Week 1
      PROS: The ability to summarize a conversation is beneficial to any CSR working the ticket because it will give you a q...

      Publication le 21 juin 2023 · Renate Johnson

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