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Q&A - Account and billing

Ask questions and find solutions about access issues, security, payment issues, and plan changes. Please note, this is a public forum so we will be unable to discuss personal account specific questions. If you have questions related specifically to your account, please contact our Customer Support team: https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support

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      Zendesk Community Code of Conduct
      Épinglée
      Welcome to the Zendesk Community, your place to connect with your peers to learn, share, and collaborate. We’re excited ...

      Publication le 10 mai 2023 · Brett Bowser

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      Notify end users that their password is about to expire
      Avec réponse
      One of our clients requested to implement a sending reminder email before being their password expires. Is that possible...

      Publication le 26 sept. 2022 · Sam Donovan

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      Account Manager
      Avec réponse
      Hi,  Can someone please instruct me on how to find out who my account manager is?  I'm with Graphiant and need to discu...

      Publication le 01 févr. 2024 · Dave Knuth

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      Try to find the account owner of Ifun Singapore
      The subscription of Ifun Singapore on Zendesk has expired and we cannot pay for the bill. We want to get the owner accou...

      Publication le 15 août 2024 · junyi lu

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      End user ticket access across multi-brand configuration options
      Avec réponse
      We're building out multi-brands and don't have much overlap in terms of audiences per brand. Nonetheless, there are boun...

      Publication le 25 janv. 2023 · mfg

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      Zendesk Storage Plans
      Avec réponse
      Is zendesk storage a new thing that we need to pay for or has it been there always? We recently were made aware that we ...

      Publication le 21 sept. 2023 · Ali

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      Account Manager
      Hi   I would like the contact details for our Account Manager.  Can someone please provide me with those details.   Than...

      Publication le 28 juin 2024 · Lynne

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      SSO auto-provisioning for existing users
      Avec réponse
      Hello, We have successfully integrated our Google Workspace SSO (SAML) with Zendesk and turned on auto-provisioning. Ho...

      Publication le 02 oct. 2023 · Sergei Valukhov

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      Account Manager contact
      Hi,   I'm looking for the contact details of our account manager. is it possible to send, please?   The instances we are...

      Publication le 28 mai 2024 · Robert Maye

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      Need Account Manager Contact Information
      I need to contact our Account Manager. What is their contact information? We need to speak with someone.

      Publication le 16 mai 2024 · Nicola Tomelli

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