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Q&A - Account and billing

Ask questions and find solutions about access issues, security, payment issues, and plan changes. Please note, this is a public forum so we will be unable to discuss personal account specific questions. If you have questions related specifically to your account, please contact our Customer Support team: https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support

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      Zendesk - OKTA SSO SAML
      Avec réponse
      Hello  I configured "Zendesk - OKTA SSO SAML" and it seems work with agent, admin account. but my end-user also affect...

      Publication le 20 juil. 2021 · Richard Lee

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      Zendesk Support with JWT
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      I am trying to set up JWT to submit tickets. The JWT method seems to work only when the user is trying to submit the tic...

      Publication le 14 juil. 2021 · Reza Nadri

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      Incident Notification
      Avec réponse
      Hi Zendesk,  We would like to have Incident notifications sent to our Zendesk admins via email so we are ahead of any d...

      Publication le 07 juil. 2021 · Lilian Kimari

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      Unknown Error During Log-In
      Avec réponse
      While logging in, I receive an unknown error that's not related to my username or password. When this happens, the only ...

      Publication le 23 juin 2021 · Alec Rogers

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      Account Blocked
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      So we've been using the Phone/SMS number provided by zendesk for a while now But today it said "Account blocked" When ...

      Publication le 21 mai 2021 · D- Ash

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      Zen desk login using Okta
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      Hi there, We will be using Okta to login to Salesforce from next week. Currently we have a Salesforce plug-in connected...

      Publication le 17 mai 2021 · Sri Anumolu

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      End Users not able to log in on Chrome browser
      Avec réponse
      Dear Community, We have received a few reports that some End Users are not able to log in to our Zendesk subdomain. The...

      Publication le 13 mai 2021 · Saro Jamkossian

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      No messaging bar in Agent workspace despite admin role
      Avec réponse
      Hi, I am looking for a solution since one hour but simply cant find it. We have the Zendesk suite Growth Plan. I am th...

      Publication le 04 mai 2021 · Roman Safronov

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      zendesk>Surpport>get auditLog failed with 403 forbiden
      Avec réponse
      Hi,   I am trying to get the audit log with the support API /api/v2/audit_logs, but I failed with the below error msg:...

      Publication le 27 avr. 2021 · Michelle Xie

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      GUI Layout for Techs
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      Hello, Is it possible to change how the Support page looks for Agents?  I am looking to change the layout and overall ...

      Publication le 16 avr. 2021 · Kurtis Overdorf

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