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Q&A - Account and billing

Ask questions and find solutions about access issues, security, payment issues, and plan changes. Please note, this is a public forum so we will be unable to discuss personal account specific questions. If you have questions related specifically to your account, please contact our Customer Support team: https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support

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      LOGIN LINK NOT WORKING
      Avec réponse
      Can I get some help here? I cannot log in to our support zd. The link is not working. I can't chat with the helpdesk sin...

      Publication le 28 sept. 2023 · X

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      Transfer Account Ownership
      Avec réponse
      Hi experts, our manager left the company but the Zendesk that we have was under him as the only account owner. We couldn...

      Publication le 09 nov. 2023 · Elizabeth Chong

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      SSO for end users
      Avec réponse
      Hi there, Our web app allows multiple auth methods for our end users. End users can sign in with either: email/password...

      Publication le 08 janv. 2021 · Leah Lee

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      403 on agent login page after changing subdomain
      Avec réponse
      After I changed my subdomain (e.g. from a.zendesk.com to b.zendesk.com) and I mapped it to a new external subdomain (e.g...

      Publication le 16 nov. 2020 · David Zhang

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      Unable to sign in using jwt SSO
      Avec réponse
      After generating a jwt and redirecting to /access/jwt?jwt= we get an error: "The unique request identifier was reused. P...

      Publication le 15 sept. 2020 · Erik Beuschau

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      Remove/Update the "Account Name" displaying after Agent's name
      Avec réponse
      Hi there, In the body of response emails, our Agents' names are followed by our account name in parenthesis.  For examp...

      Publication le 01 oct. 2018 · William Flaugher

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      Zendesk SSO error - Please use one of the options below to sign in to Zendesk
      Avec réponse
      Our customers are facing this error when using JWT SSO integration. Looks like some others on the internet have observe...

      Publication le 06 juin 2017 · Tapan Shah

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