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Q&A - Account and billing

Ask questions and find solutions about access issues, security, payment issues, and plan changes. Please note, this is a public forum so we will be unable to discuss personal account specific questions. If you have questions related specifically to your account, please contact our Customer Support team: https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support

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      Company / Domain change (not subdomain)
      Afternoon all, I don't know if its an "account" issue, but its for all overall account so think its the best location.We...

      Publication le 14 mars 2024 · Lance Raymond

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      Account Manager Contact Information
      I need to be in touch with our Account Manager. Can I be directed to that person? I have a very specific question for wh...

      Publication le 01 mars 2024 · Liz Jensen

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      I can't seem to Cancel my subscription
      I've tried every angel to cancel subscription and according to ZenDesk they need the subdomain, which was set up by disg...

      Publication le 30 avr. 2024 · Mark Shawzin

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      Account Cancellation
      I have been ushered through the Help windows, Chat etc, but the instructions below don't offer a Zendesk Products ??icon...

      Publication le 08 janv. 2024 · Steve McWilliams

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      Overcharged and Account moved to wrong teir
      Avec réponse
      Been massively overcharged and moved to an account we did not approve.Submitted a ticket (#12257717) and has been over a...

      Publication le 23 janv. 2024 · Joshua Curci

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      Despite lofty promises, still billed incorrectly
      Avec réponse
      I previously had this post (which has been removed from the forum, I guess because the service level wasn't something Ze...

      Publication le 01 mars 2024 · Tom Erik Skjønsberg

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      Unexpected Fees and Communication Issues
      Avec réponse
      Our company, a long-time user of Zendesk, recently faced a frustrating situation. Without any prior notice, we discovere...

      Publication le 08 mars 2024 · Mercular.com

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      Account
      I'm lost. For some reason it let me get my new password. Then it jumps me somewhere else. I'm not getting it guess.

      Publication le 29 févr. 2024 · Broderick Scott

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      My account has been deactivated due to non-payment. How can I solve the problem?
      Hello, our account has been deactivated because of a default of payment because it is impossible to pay directly on Zend...

      Publication le 26 févr. 2024 · Sophie

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      Terrible Service
      I've been trying to get help for over 1 month.  I've been charged full amount for my plan (twice) since I've opened the ...

      Publication le 20 févr. 2024 · Jon Yelton

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