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Q&A - Account and billing

Ask questions and find solutions about access issues, security, payment issues, and plan changes. Please note, this is a public forum so we will be unable to discuss personal account specific questions. If you have questions related specifically to your account, please contact our Customer Support team: https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support

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      How to initialize or fix the phenomenon of looping to the wrong page after logging in after setting SSO
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      Dear Team, Could anyone kindly help us how to change the SSO in the admin center or how to stop SSO? Currently, we can...

      Publication le 24 juil. 2023 · IT Helpdesk

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      Which charging plan of Zendeck can support the help center to be publicly viewed?
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      as above

      Publication le 11 août 2023 · xiao cliff

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      Reviewing unfinished work in sandbox pre-refresh
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      I need to refresh our sandbox but I want to make sure that I'm not wiping any unfinished work. While I reviewed the proj...

      Publication le 07 juil. 2023 · mfg

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      Need help changing one of my brand's prefixes.
      Avec réponse
      Hi all, Hoping someone can help me here, I can't get a response from Zendesk on this for some reason. Can someone tell...

      Publication le 29 déc. 2023 · Nate Moss

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      Routing Flow Assistance
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      Hello,  I am looking to create a flow in which tickets that are in a general initial queue (current) can be routed to v...

      Publication le 12 oct. 2023 · Sandoval Perreira

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      Sandbox Question
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      If we choose the Metadata Sandbox are end users still copied over? Do we have the ability to create end users in the Sa...

      Publication le 09 oct. 2023 · Cassandra Anton

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      Using SSO for End Users
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      We have SSO enabled but it appears enabled only for agents. I changed the setting to the Help Center to 'require sign i...

      Publication le 13 sept. 2023 · Alyssa Truesdale

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      Zendesk end-user authentication
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      If embedding Zendesk can direct end-user sign-up, password reset and sign-in be prevented? In the admin centre end-user...

      Publication le 01 août 2023 · Welly Wind

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      Can not login mobile application
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      Dear, I can login zendesk on laptop web browser not can not with the mobile application. My email: dong.nguyen@munters.c...

      Publication le 13 juil. 2023 · Dong Nguyen

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      Users PRofile no longer showing Guide, or Reporting Icons
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      We have a end user who use to be able to view reports. He had the 2 icons on the left hand menu page but now they illumi...

      Publication le 06 juil. 2023 · Jabari Sparkman

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