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Q&A - Account and billing

Ask questions and find solutions about access issues, security, payment issues, and plan changes. Please note, this is a public forum so we will be unable to discuss personal account specific questions. If you have questions related specifically to your account, please contact our Customer Support team: https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support

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      how to completely delete my account ?
      Avec réponse
      heyI want to delete my accountthe information in this post seems outdatedcan you please explain how to delete my account...

      Publication le 01 janv. 2023 · Shahar Keren

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      How to identify brand domain name change effects on the Zendesk support
      Avec réponse
      Hi team, my company has multiple brands on Zendesk support.I want to change one of the brand names support.abc.com to s...

      Publication le 11 oct. 2022 · Prashant

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      Easy way to know who created/altered a ticket view?
      Avec réponse
      Hi. Every now and then I need to figure out who created or altered specific ticket views. So far, I've been doing it by ...

      Publication le 03 nov. 2022 · Carlos Santos

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      If I use a subdomain for my sandbox, can I use the same one in live?
      Avec réponse
      We'd like to stage a second brand in sandbox, do our testing, then replicate in live. If we address the sandbox as "seco...

      Publication le 18 janv. 2023 · mfg

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      Zendesk website is not loading with wifi but loading with mobile network
      Avec réponse
      Hi Team, I am IT team in my company and I have a 2 users for whom Zendesk website is not loading with wifi but loading ...

      Publication le 19 déc. 2022 · Vijay Kumar Yadav

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      SSO Multiple Email Domains / Support
      Hi everyone, my list of end users and light agents have different email domains (lets name it: Company "A" and Subsidia...

      Publication le 17 oct. 2022 · Cardenas, Romulo

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      Obtaining Plan Pricing in USD
      Avec réponse
      I am a consultant based in the UK and would like to provide my US clients with pricing in USD. Due to geolocation tracki...

      Publication le 10 oct. 2022 · Vanessa Corrans

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      Re-enter password during password reset
      Avec réponse
      Is there anyway to enable customer to re-enter password during the password reset process?

      Publication le 25 juil. 2022 · Administrator

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      Authenticating to Zendesk after a domain update
      Avec réponse
      Is it possible for your agents to authenticate to Zendesk after updating their domain name?  Agents are currently authe...

      Publication le 14 juin 2022 · Colton

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      Migrated Users into Zendesk from Freshdesk. How do they log in? Help!
      Avec réponse
      Migrated Users into Zendesk from Freshdesk. How do they log in? Help!We are migrating this evening from Freshdesk to Zen...

      Publication le 24 mai 2022 · Michael Aghajanian

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