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Q&A - Account and billing

Ask questions and find solutions about access issues, security, payment issues, and plan changes. Please note, this is a public forum so we will be unable to discuss personal account specific questions. If you have questions related specifically to your account, please contact our Customer Support team: https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support

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      Unable to access my admin center, need to replace my ssl certificate
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      Publication le 23 sept. 2021 · Cynthia Adrien

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      Help Center: End User Authentication - Bypassing SSO/SAML
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      Background:I have a question regarding Help Center "End user" authentication. We have two categories of "End users":A.) ...

      Publication le 08 déc. 2021 · Karl Schoppe

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      Zendesk Talk is activated, but widget does not show in account
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      Hello, we have recently activated Zendesk Talk in our account.  But, despite Talk being activated, we have no option to...

      Publication le 11 nov. 2021 · Silvana Conrad

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      Forget Password Email Does Not Include Link
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      Several of our end-users are unable to reset their password. Scenario:  Select Reset Password on Sign In page  Enter e...

      Publication le 09 nov. 2021 · Franki Cricchio

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      Chat Support
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      Did zendesk remove the built-in chat support for agents/admins? I can't find it any longer. 

      Publication le 26 oct. 2021 · Josh

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      export the 'Activity Feed' to excel file.
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      Hi, I want to export the 'Activity Feed' to the excel file, how should I do it? Thanks.

      Publication le 28 sept. 2021 · Wayne Wei

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      SSO Issue
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      Hi,  Pre covid I had setup Zendesk so that when someone clicked the link "ourdomain.zendesk.com" etc They were taken to...

      Publication le 24 sept. 2021 · Steve Y

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      Zendesk sign in implementing
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      Good afternoon, we have a website created with a Vue.js framework and we are using Zendesk as a separate subdomain to co...

      Publication le 15 sept. 2021 · Alex Mograine

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      Receiving error: JWT signature invalid, when using the sample code shared.
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      {myloginur}?kind=error&message=JWT+signature+invalid.+The+signature+cannot+be+verified%2C+check+that+your+tokens+matchI ...

      Publication le 25 août 2021 · Kumail Raza

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      On Enterprise, does a custom Role ALWAYS use an Agent license?
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      We're on the Enterprise plan. I'm trying define separate Roles for each department in our organization. Right now, we h...

      Publication le 22 juil. 2021 · John

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