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Zendesk Support Closed EAP - Custom Ticket Statuses: Form Ticket Statuses


We're excited to announce the expansion of our beta program for form-based custom ticket statuses! Due to the positive f...

Publication le 30 juil. 2024 · Mounika Sanikommu

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We are writing to inform you about an important update to the Form Ticket Statuses Beta feature. These changes are desig...

Publication le 19 juil. 2024 · Mounika Sanikommu

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Note: The ability to associate ticket statuses to forms is currently in a closed beta and not all functionality is ava...

Publication le 26 mars 2024 · Dane Corley

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Definitions  Ticket Form Status A mapping record between a Ticket Form and a Custom Status for a given account. The...

Publication le 26 mars 2024 · Dane Corley

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I am unfamiliar with Custom Ticket Statues, what are they and how do I set them up?There are several different Help Cent...

Publication le 26 mars 2024 · Dane Corley

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Feedback during the beta stage is very important for us. We want to hear what you have to say about Custom Ticket Statue...

Publication le 26 mars 2024 · Dane Corley

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With the release of Custom Ticket Statues (CTS), Zendesk enabled the ability for our customers to better customize their...

Publication le 26 mars 2024 · Dane Corley

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I wanted to create a quick post on two known issues you may encounter when setting up a Custom Ticket Status and associa...

Publication le 29 avr. 2024 · Dane Corley

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So far this has been a great addition. We use many different custom statuses so this option has been very helpful, by al...

Publication le 19 avr. 2024 · Judy Baker-Johnson

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