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Discussion - Success with Zendesk

A Customer Success curated and tailored compilation of expert insights and actionable guidance that provide a comprehensive exploration of best practices and strategic tips, all meticulously designed to embolden your path to success while using Zendesk.

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      Workforce engagement management (WEM) at Zendesk
      Épinglée
      This month’s Customer Success on demand focuses on workforce engagement management and how it can not only benefit you a...

      Publication le 22 oct. 2024 · Grace Maxon

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      Your Success plan with Zendesk
      Épinglée

      The blueprint for success

      Here is the starting blueprint for all customers that will lead you and your teams to...

      Publication le 02 sept. 2023 · Delores Cooper

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      Gamification | Customer success checklist
      Customer support can be a fulfilling and engaging job, but it sometimes gets a little repetitive. Gamification is a fun ...

      Publication le 20 juin 2024 · Grace Maxon

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      Is there a Discord or Slack for more fluid exchanges about Zendesk technical aspects?
      Hello everyone, I would like to know if there is a Discord or Slack channel for quicker exchanges on the technical aspec...

      Publication le 04 nov. 2024 · Yoann QDT

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      Tips to improve your agent productivity in Zendesk | Customer success checklist
      We know that you and your team are doing great work with your Zendesk, but there's always a way to improve team producti...

      Publication le 20 juin 2024 · Grace Maxon

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      What are the main metrics you track to gauge agent success?
      Hi there! I was hoping to get some feedback regarding metrics we could use to track our agent performance without needin...

      Publication le 18 avr. 2024 · Naomi Greenall

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      Increasing use of self-service
      This month’s Customer Success on demand focuses on the power of self-service and how it can improve your support operati...

      Publication le 21 août 2024 · Delores Cooper

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      How to report on trending issues/concerns in tickets real-time?
      Avec réponse
      Calling all Zendesk experts and admins! How have you been able to pick up and report on trending issues/concerns as an a...

      Publication le 16 janv. 2024 · Naomi Greenall

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      Strange Subject ID in the Help Center V4
      Hi everyone, I'm certain there is an easy solution, but I'm simply trying to auto fill the subject on the help center fo...

      Publication le 23 août 2024 · Ruben Cortez

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      Be the best Admin you can be with these Customer Success resources

      Attention New Zendesk Admins

      Whether your Zendesk instance is brand new or has been the engine behind your cust...

      Publication le 01 sept. 2023 · Delores Cooper

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