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Discussion - Success with Zendesk

A Customer Success curated and tailored compilation of expert insights and actionable guidance that provide a comprehensive exploration of best practices and strategic tips, all meticulously designed to embolden your path to success while using Zendesk.

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      Tracking agent productivity in Zendesk | Customer success checklist
      Agent productivity is the engine that drives your support team across the finish line, helping to satisfy customer needs...

      Publication le 20 juin 2024 · Grace Maxon

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      Gamification | Customer success checklist
      Customer support can be a fulfilling and engaging job, but it sometimes gets a little repetitive. Gamification is a fun ...

      Publication le 20 juin 2024 · Grace Maxon

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      Service level agreements | Customer success checklist
      Service level agreements, or SLAs, are one of the most important (and easiest) things that you can implement into your p...

      Publication le 20 juin 2024 · Grace Maxon

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      What SLA for a B2B tech start-up?
      Hi,    I'm working on implementing an SLA for our several support channels. We are a small tech start-up that mostly wor...

      Publication le 28 mai 2024 · Armelle

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      Agent productivity in Zendesk | Customer success checklist
      Customer support is not an easy job. As an agent, you need to balance being effective and efficient while keeping the cu...

      Publication le 17 juin 2024 · Grace Maxon

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      Organizing and Optimizing your Zendesk
      This month’s Success with Zendesk release is all about getting the most out of your instance with quick and easy organiz...

      Publication le 19 avr. 2024 · Grace Maxon

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      Seeking Advice: Differentiating Customer Types in Our Support Platform
      Avec réponse
      Hello Community,  I’m looking for some guidance on how to visually distinguish between two distinct groups of customers ...

      Publication le 19 avr. 2024 · Gabi

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      A/B Tests to run on tickets?
      Avec réponse
      A question for the community - what A/B tests have people had success running on tickets in their instances? I was able ...

      Publication le 02 avr. 2024 · Andy F.

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      Idle user in messaging: send automatic message and update ticket status
      Avec réponse
      Hi there!  Can we set up the following flow? If a user doesn't respond to the agent's message in the messaging channel...

      Publication le 26 mars 2024 · A A

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      Advice Needed! Business Rules / Schedules & Coverage
      Avec réponse
      Hi! I'm looking for some advice on how best to set up business schedule rules that represent our 'follow the sun' cover...

      Publication le 23 janv. 2024 · Alex Coburn Davis (he/him)

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