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Discussion - Success with Zendesk

A Customer Success curated and tailored compilation of expert insights and actionable guidance that provide a comprehensive exploration of best practices and strategic tips, all meticulously designed to embolden your path to success while using Zendesk.

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      Multiplacement for articles workaround suggestions
      Avec réponse
      Hi Community, I know multi-placement for articles is not possible at the moment, so I wanted to see what other users ar...

      Publication le 16 janv. 2024 · Rebeca

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      Getting ready for artificial intelligence with Zendesk
      This month’s Success with Zendesk release is all about Zendesk and artificial intelligence. AI is the hot new trend in t...

      Publication le 16 févr. 2024 · Delores Cooper

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      Forcing customer journeys
      Avec réponse
      Hi all! Posting this for sourcing tips and ideas from the community – either technical or "tactical". Mine it's a very...

      Publication le 13 févr. 2024 · Federico

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      Zendesk free training: Which category should a CSM select for their focus.
      Hi Z - Team, I was delighted to learn of Zendesk's free training on their products/services.  As a Customer Success Ma...

      Publication le 08 févr. 2024 · ML Ross

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      Setting up multiple support portals
      Avec réponse
      Hello, I'm exploring how we can migrate all of our support options into Zendesk. We currently have an external public-...

      Publication le 08 janv. 2024 · Anthony Murillo

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      Case closed emails
      Avec réponse
      Hello, in the experience of other support agents serving B2C users, do you guys ever trigger emails to users that their ...

      Publication le 05 déc. 2023 · Deke Marquardt

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      Best Practices? Communicating Bugs Being Worked on by Programming
      Avec réponse
      What are your Best Practices for communicating bugs that your programmers are already working on, to your Support Depart...

      Publication le 18 sept. 2023 · Dana B

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      Best practices for discontinuing email as a support channel
      Avec réponse
      Instead of sending an email, we're embarking on a big push for customers only to create tickets via the Zendesk web form...

      Publication le 07 mai 2022 · Allen Lai | Head of CX at Otter.ai

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      Zendesk for Outage Management?
      Avec réponse
      Does anyone have experience using Zendesk for outage management? We're looking for pre-formatted tickets or templates w...

      Publication le 23 mars 2021 · Luke Bruce-Smith

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      Looking for the most efficient setup for my situation!
      Avec réponse
      Just to give everyone that's reading this a quick overview of what I'm trying to accomplish:  I currently have 1 admin ...

      Publication le 28 janv. 2021 · Timothy Lee

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