Recherches récentes

Pas de recherche récente

Discussion - Success with Zendesk

A Customer Success curated and tailored compilation of expert insights and actionable guidance that provide a comprehensive exploration of best practices and strategic tips, all meticulously designed to embolden your path to success while using Zendesk.

Nouvelle publication
Tout afficher
    Trier par activité récente
      Improving your customer experience with Zendesk Messaging
      The latest topic in this month's Success with Zendesk release is all about Zendesk Messaging – you'll unlock the most va...

      Publication le 30 nov. 2023 · Delores Cooper

      8

      Abonnés

      1

      vote

      2

      Commentaires

      Question for Zendesk users: how do you notify your users about bug fixes?
      Avec réponse
      I'm interested to hear from other Zendesk users about how you notify users when a bug related to their ticket has been f...

      Publication le 22 févr. 2018 · Bob Charpentier

      9

      Abonnés

      0

      Votes

      7

      Commentaires

      When manually connecting Organizations to show up data on the Salesforce config app
      Avec réponse
      I have internal users that submit manual Zendesk tickets on behalf of external users (they are active Organizations) but...

      Publication le 19 déc. 2023 · Erica Silas

      7

      Abonnés

      0

      Votes

      8

      Commentaires

      Hierarchy Setup
      Avec réponse
      Hi All, I need help in a use case where an agent assigned to a ticket does not work in the given TAT, the notification...

      Publication le 15 déc. 2023 · Akanksha Shukla

      8

      Abonnés

      0

      Votes

      6

      Commentaires

      Best Practices for an omni-channel tiered tech support structure
      Avec réponse
      I'm looking for some best practices on using Zendesk in a tiered tech support environment. We are testing OCR and adding...

      Publication le 31 oct. 2023 · Stephen Whyte

      9

      Abonnés

      1

      vote

      5

      Commentaires

      Want to filter tickets based on whether the schedule is active
      Avec réponse
      We have a number of schedules set up for our different customers that overlap, so during any 24-hour period, different t...

      Publication le 27 nov. 2023 · Claire Valentine

      3

      Abonnés

      0

      Votes

      3

      Commentaires

      Organization mapping for clients who share the same email domain(s)
      Avec réponse
      Hi All, What We have a major issue today where our client users' home of record is our home grown platform user admini...

      Publication le 11 déc. 2023 · Jimmy Rufo

      2

      Abonnés

      1

      vote

      3

      Commentaires

      How do you gather Feedback that comes in your tickets?
      Avec réponse
      We receive thousands of emails every month and we want to make sure that our customer's feedback is being heard when it ...

      Publication le 18 oct. 2023 · Anastassia Solomatina

      13

      Abonnés

      2

      Votes

      9

      Commentaires

      FDA Compliance
      Avec réponse
      Hello. Has anyone created any FDA compliance document so far? I'm starting one regarding requisites and privacy policy...

      Publication le 07 nov. 2023 · Servicio de Atención al Usuario

      5

      Abonnés

      0

      Votes

      4

      Commentaires