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Q&A - AI and automation

Ask your questions, engage in discussion, and find solutions related to Zendesk AI, automations, answer bot, and bot building.

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      Tickets left open after "successfull" Answer Bot suggestion
      Avec réponse
      Hi everyone I hope I'm not duplicating a question already asked here but I've spent the last hour or so searching and c...

      Publication le 04 janv. 2022 · Emmet Haughian

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      Undo changes to flowbuilder
      Avec réponse
      Is there any way to undo changes made in flowbuilder that were automatically saved? Like reset to last published version...

      Publication le 25 nov. 2021 · Fabian Hänggi

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      automations not triggered
      Avec réponse
      Hi Community, I have trouble with a Zendesk automation not getting triggered. We need the following automations which I...

      Publication le 12 nov. 2021 · dominik.jemec

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      Why I can't rating?
      Avec réponse
      Hello. I received an email with the title "How would you rate the support you received?" But, the problem has not been...

      Publication le 04 nov. 2021 · Yuji Tokutake

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      Enable button is grayed out.
      Avec réponse
      We have used Zendesk over 6 years now with at least a hundred macros used thousands of times. However, when I try to ena...

      Publication le 01 nov. 2021 · Steve Lacoss

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      satisfaction rating
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      Get blank screen and error 401 when rating.

      Publication le 31 oct. 2021 · Ole Andre Heggdal

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      Automated notification to agent when ticket's been assigned for 24 hours without any updates
      Avec réponse
      I would like to set an automation or trigger for a notification/reminder to the assigned agent which should be fired 24 ...

      Publication le 27 oct. 2021 · Anette Wold Ylenstrand

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      Do questions really help the bot find articles?
      Avec réponse
      I keep hearing that having a question as a title or heading helps the bot find articles better Is this true? How can a...

      Publication le 25 oct. 2021 · Rich Andersen

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      Abasing in CSAT
      Avec réponse
      Hi All We Found agent can change the CSAT by open Like of survey to another browser and give Good SurveyAre there any w...

      Publication le 24 oct. 2021 · Ebram Shehata

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      Rebranding the Answer Bot in the modern web widget
      Avec réponse
      Hello, I am in the process of setting up chat for our organization, and I wanted to know how to change the Answer Bot's ...

      Publication le 21 oct. 2021 · Hawkeye Area Community Action Program

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