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Q&A - AI and automation

Ask your questions, engage in discussion, and find solutions related to Zendesk AI, automations, answer bot, and bot building.

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      Notifying requester of pending comment every N days
      Avec réponse
      Hi All, I'd like to know what would be the best automation/notification configuration to simply notify a requester of a...

      Publication le 21 sept. 2021 · Patrick Lieu

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      Prevent sending Due Date Reminder on weekend
      Avec réponse
      Hello,Using Custom ticket field Date (as a due date), I would like to send notification to agents 1 day before this Due ...

      Publication le 15 sept. 2021 · Renaud Croix

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      How do I use keywords to transfer a customer from the chat bot to a live agent?
      The top search terms in our chat bot widget are things, such as "hello, hi, agent, human," etc. These are folks who clea...

      Publication le 07 sept. 2021 · Chris

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      Satisfaction Survey
      Hi, I have more than one question about satisfaction survey: 1- Is  satisfaction survey sent to email address only or ...

      Publication le 02 sept. 2021 · Hesham Mahmoud

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      Chatbot functionality
      Avec réponse
      I am trying to create a chatbot using Zendesk that provides carousels/cards allowing users to select their option and th...

      Publication le 27 août 2021 · Paul

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      Chatbot Article Reporting
      Avec réponse
      Hi Folks - just wondering if other people are reporting on this in a workaround way. Support recommended that I ask here...

      Publication le 18 août 2021 · Brian Collins

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      Changing wording for the Answer Bot in Web widget
      Avec réponse
      Hi!My client who is using Zendesk would like to change the wording that Answer Bot uses for suggesting articles to end-u...

      Publication le 11 août 2021 · Mia Katarina Andric

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      AnswerBot and Misspellings
      Avec réponse
      Is there a solution to help AnswerBot better handle misspellings? For example, a customer asked about our integration wi...

      Publication le 05 août 2021 · Jeremy Watkin

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      No Survey Tag
      Avec réponse
      Hi there, We have an automation set up to solve tickets out after 7 days of no response. We have a separate automation...

      Publication le 27 juil. 2021 · Sora Hearts

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      Zendesk Agentless Bot
      Avec réponse
      Hi There ! I have used the mobile chat SDK to create a chatbot experience with triggers that helps me create a personal...

      Publication le 23 juil. 2021 · Vinay Pandravada

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