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Q&A - AI and automation

Ask your questions, engage in discussion, and find solutions related to Zendesk AI, automations, answer bot, and bot building.

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      Issue with Answer Bot suggested articles
      Avec réponse
      Hi!I have an issue with Answer Bot and how it picks languages for the article suggestions. Currently, my browser is set ...

      Publication le 16 juil. 2021 · Mia Katarina Andric

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      Automatic Responder after x hours of no message/answer from our org
      Avec réponse
      So I need the following logic: Ticket is created -> if no one in our org did answer to this ticket after 6 hours, the ...

      Publication le 18 mars 2021 · Dominik Leeb

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      Filter not working for answer bot
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      I am trying to limit the scope of articles suggested by the answer bot by following the instructions here https://suppor...

      Publication le 08 juil. 2021 · Lorenzo

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      Csat Automated survey wasn't created
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      Hi, I am a bit confused cause all the CSAT articles say that when you enable customer satisfaction that an automated ema...

      Publication le 01 juil. 2021 · Account Management

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      Setting up Trigger based on Requested value
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      Hello Folks, Looking to see if there is a way that through Triggers or other functionality that I can have a notificati...

      Publication le 29 juin 2021 · Joshua Lapointe

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      Answer Bot suggestions on subject line
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      I'm aware that Answer bot suggests articles based on the first 75 words of the article (or it weighs it more heavily as ...

      Publication le 24 juin 2021 · Oscar Velez

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      Automating Two Follow-Up Responses For Customers
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      Hello, I'm creating an Automation to send the customer a follow-up message, for when an agent responds to the customer'...

      Publication le 19 juin 2021 · zach.prasser

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      Answerbot for Zendesk Messenger
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      In Zendesk Messenger is it possible to turn off the automatic “Was this helpful?” question that answer bot asks once you...

      Publication le 03 juin 2021 · Emily Czechowski

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      Ideas on how to improve the Answerbot click-through rate
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      Hi, We have been using Answerbot for about 4 months on tickets raised via email.  Our click-through rate is at 9.1%.  W...

      Publication le 28 avr. 2021 · Julie Foster

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      Broken Satisfaction survey CSAT
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      I have set up the Customer Feedback (Satisfaction check). It states (here https://support.zendesk.com/hc/en-us/articles...

      Publication le 12 févr. 2021 · Aleksandra Budnik

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