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Q&A - AI and automation

Ask your questions, engage in discussion, and find solutions related to Zendesk AI, automations, answer bot, and bot building.

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      Can I use Answer bot across multiple brands?
      Avec réponse
      Is it possible to use the Answer bot across multiple brands? It seems via the Channels option you and differentiate bot ...

      Publication le 28 févr. 2023 · Charlene Javier

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      Automated article suggestion in Flow Builder
      Hello ! We're wondering if anyone had this issue, and how they've solved it. We're planning to switch from the classic ...

      Publication le 14 oct. 2022 · Admin Revops

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      ChatGPT in Zendesk Chat - is it possible already?
      Avec réponse
      So, ChatGPT. I'm sure there are many applications that it could be used for, but I guess the Zendesk Chat is the main to...

      Publication le 20 févr. 2023 · Kārlis Stenders

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      Chat Bot "Back & Return feature"
      Avec réponse
      Greetings,  I'm building a chat bot using Zendesk and realized that there is no "go back" or "return first page" featur...

      Publication le 09 août 2022 · 김범준

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      Making use of user images in chatbot
      Does anyone know if there is a way for me to get images that the user uploads into the chatbot?  Currently in my flow bu...

      Publication le 22 juil. 2024 · shyan yong

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      AutoReply Function is blank
      Hi there,   We are on an enterprise plan and I have admin access but when trying to load up the Autoreply section it is ...

      Publication le 01 juil. 2024 · David Green

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      Can we add hyperlinks in Answer Bot？
      Can we add hyperlinks in Answer Bot？

      Publication le 21 juil. 2022 · 客服代理M

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      Automations
      Avec réponse
      Hi there. I added automation to get feedback from the customers whose ticket is solved and the Hours since solved is 24....

      Publication le 10 août 2021 · Rustam Samadzade

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      Automation - Issue with replies
      Hi there,  I hope you can help. I have set up an automation for requesters to get a follow up email. I've used tags in o...

      Publication le 22 avr. 2024 · Thomas

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      View management for views created via API
      We make heavy use of the proactive tickets app, which creates a new view whenever a campaign gets run. I'd like to preve...

      Publication le 24 avr. 2024 · mfg

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