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Q&A - AI and automation

Ask your questions, engage in discussion, and find solutions related to Zendesk AI, automations, answer bot, and bot building.

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      How to Chat bot custom greeting message?
      Avec réponse
      I am using chat Bot web widget in my website it's awesome. Now i want to know how i can add my login user name in greeti...

      Publication le 22 nov. 2023 · Gagan

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      Enabling Answer Bot on Web Widget (Messaging)
      Avec réponse
      Is Answer Bot currently available to use on Web Widget (Messaging) like it is on Web Widget (Classic)?  For example Answ...

      Publication le 24 mai 2023 · Alex Garcia

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      Duplicate existing chatbot flowbuilder
      Avec réponse
      Is there a way to clone or duplicate the existing chatbot flow builder? 1. I want to test and play around with the curr...

      Publication le 01 avr. 2022 · LottieFiles

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      Zendesk Automation Query
      Avec réponse
      Hello team, I have added the below automation, however, it is not working as expected. Can anyone please confirm if the...

      Publication le 18 janv. 2024 · Sonali Dmello

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      Autoreply with specific articles based on form answers?
      Avec réponse
      Is there a way that we can have autoreply give a specific article based on answers to questions in the form? Currently, ...

      Publication le 08 janv. 2024 · Phillip Morris

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      Satisfaction ticket field wasn't updated according to the given feedback
      Hi!The ticket attribute called “Satisfaction” has several values: But when I gave feedback with comment, the attribute ...

      Publication le 29 déc. 2023 · Kirill Akimov

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      How to create an automation to change status of ticket after a certain period of time?
      Avec réponse
      Hello,  I need help creating an automation. Many of my tickets don't receive a response in time and its bulking my pend...

      Publication le 13 déc. 2023 · Viorel Parvan

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      Automation to send public reply when new ticket is received
      Avec réponse
      Hi ZD community! I would like to create an automation / trigger to send a public reply when a new ticket is first recei...

      Publication le 07 déc. 2023 · Nikki Mier

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      AI Bots and hallucinations?
      We are currently interested in implementing an Advance AI (EAP Generative AI specifically) bot in our help centres and b...

      Publication le 01 déc. 2023 · Mandy Labriola

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      Bot WhatsApp problem
      Avec réponse
      How to make the forms work on WhatsApp and I want to make the bot message delay on WhatsApp. How do I do that?

      Publication le 09 nov. 2023 · Guest Experience Admin

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