Recherches récentes


Pas de recherche récente

Q&A - AI and automation

Ask your questions, engage in discussion, and find solutions related to Zendesk AI, automations, answer bot, and bot building.


Hi, I'm wondering if there is a way (either currently or planned) to access and edit Flow Builder flows with APIs? We'...

Publication le 10 mai 2022 · Cheryl Lane

7

Abonnés

3

Votes

1

Commentaire


We currently have our Level 1 agents assign specific types of tickets to a Level 2 group, and then agents from that spec...

Publication le 23 juin 2022 · Sara Pearson

3

Abonnés

0

Votes

1

Commentaire


We are looking to embed our CSAT survey into our Agent signature.Typically, this is done through a separate email after ...

Publication le 27 juil. 2022 · Michael Duran

4

Abonnés

0

Votes

3

Commentaires


Hi Is it possible to have button links, on a website, that when clicked, opens the chat function but at another step in...

Publication le 05 juil. 2022 · Darren Blakemore

3

Abonnés

0

Votes

1

Commentaire


Looking to setup a View that shows all tickets (of specific criteria) that are un-closed or recently closed. Originally ...

Publication le 23 juin 2022 · Ryan P.

3

Abonnés

0

Votes

4

Commentaires


Hi, Is it possible to somehow check the effectiveness of the answer bot? For example, statistics on how many total use...

Publication le 10 juin 2022 · Ignas

3

Abonnés

1

vote

1

Commentaire


Hello,  We are using a classic Chatbot in our web site but it's not present in all pages. How is possible to customize...

Publication le 03 juin 2022 · Freyja

2

Abonnés

1

vote

1

Commentaire


I have opened a ticket with ZD but they've said it will be a few days before I receive a reply so I'm hoping maybe someo...

Publication le 20 mai 2022 · Trudy Slaght

2

Abonnés

0

Votes

4

Commentaires


Hello, I have a trigger schema that sends email notifications to agents and admins when a CSAT rating is received from t...

Publication le 18 mai 2022 · David Brown

6

Abonnés

3

Votes

3

Commentaires


We are looking into putting the previous conversation into our CSAT follow-up.  At the moment we use the placeholder {{...

Publication le 12 mai 2022 · Michael Duran

4

Abonnés

1

vote

4

Commentaires